Customer Service Representative

The Cigna Group

. Respond to customers and providers regarding serviced products .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations within a call center environment, with a strong focus on documentation accuracy, problem-solving, and maintaining service quality metrics. Proficient in managing multiple tasks efficiently while ensuring compliance with medical coding and billing standards.

Highest-signal resume keywords

Medical Coding And Billing KnowledgeCall Center ExperienceStrong Written And Verbal Communication SkillsAnalytical And Attention To DetailOrganizational And Time Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Precertification ProcessingDocumentation SkillsQuality AssuranceCall Statistics Maintenance40 WPM Typing Speed

Soft Skills

Service OrientedProblem SolvingAttention To Detail

Tools & Technologies

MS ApplicationsCall Center Software

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Service OperationsHealthcareProvider VerificationThird-Party AdministratorFast-Paced Environment

About the role

Key responsibilities & impact

Respond to customers and providers regarding serviced products
Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence
Handle precertification calls from healthcare professionals and Third-Party Administrator clients
Assist customers with provider verification
Handle incoming calls for precertification and provider network status
Document precertification calls appropriately
Handle incoming fax and mail inquiries regarding precertification or provider status
Handle web requests and emails from internal and external contacts
Maintain appropriate audit results, phone states, quality of service, and call protocols

Requirements

What you’ll need

High School diploma or GED required
2 to 3 years' experience in a service operations environment, preferably call center environment
Knowledge of Medical Coding and Billing
Articulate, service oriented and accurate documentation process skills
Analytical, attention to detail and quality oriented
Strong organizational and time management skills
Strong written and verbal communication skills
Knowledge of MS applications
Problem solving skills
Ability to manage multiple tasks and work under pressure in a fast-paced environment
40 WPM
Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload when working remotely

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working