Customer Service Representative

The Cigna Group

. Respond to customers and providers regarding serviced products .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service operations, particularly in handling precertification calls and provider verification. Proficient in maintaining call center statistics and ensuring quality service standards while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Medical Coding And Billing KnowledgeCall Center ExperienceStrong Written And Verbal Communication SkillsAnalytical And Attention To DetailOrganizational And Time Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Precertification Call HandlingDocumentation Process Skills40 WPM Typing SpeedCall Center Statistics MaintenanceQuality Assurance Protocols

Soft Skills

Service-OrientedProblem-Solving SkillsAttention To Detail

Tools & Technologies

MS Applications

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Service Operations EnvironmentCustomer Service ExpectationsProvider VerificationThird-Party Administrator ClientsFast-Paced Environment

About the role

Key responsibilities & impact

Respond to customers and providers regarding serviced products
Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence
Handle precertification calls from healthcare professionals and Third-Party Administrator clients
Assist customers with provider verification
Handle incoming calls for precertification and provider network status
Document precertification calls appropriately
Handle incoming fax and mail inquiries for precertification or provider status
Handle web requests and emails from internal and external contacts
Maintain appropriate audit results and call protocols
Maintain appropriate phone states and quality of service to meet customer service expectations

Requirements

What you’ll need

High School diploma or GED required
2 to 3 years' experience in a service operations environment, preferably a call center environment
Knowledge of Medical Coding and Billing
Articulate, service-oriented, and accurate documentation process skills
Analytical, attention to detail, and quality-oriented
Strong organizational and time management skills
Strong written and verbal communication skills
Knowledge of MS applications
Problem-solving skills
Ability to manage multiple tasks and work under pressure in a fast-paced environment
40 WPM typing speed
Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload, if working at home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement