Customer Service Representative

The Cigna Group

. Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a call center environment. Proficient in managing multiple applications and maintaining organization while handling high call volumes.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsMicrosoft Outlook ProficiencyProblem-Solving AbilityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceComputer LiteracyProblem-SolvingMulti-Application ManagementOrganization Skills

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility to Remain CalmTeamworkPartnership

Tools & Technologies

Microsoft Outlook

Industry Keywords

Pharmacy Benefit ManagementInbound CallsCustomer ComplaintsCall Center MetricsMail-Order Pharmacies

About the role

Key responsibilities & impact

Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies
Handle an average of 70–80 calls daily
Take back-to-back calls while toggling through several applications on multiple screens
Resolve customer complaints through independent problem-solving and one-call resolution
Meet or exceed call center metrics while providing consistent customer service
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Requirements

What you’ll need

High School diploma or equivalent
1 year of call center experience is required
Dedicated workspace with no distractions
Intermediate proficiency in Microsoft Outlook
Strong organization skills
Strong written and verbal communication skills
Ability to remain calm and helpful when dealing with difficult situations
Computer literacy and ability to manage multiple applications simultaneously
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Regular and predictable attendance
Ability to attend 100% of trainings and the first 90 days of employment

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement