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Customer Service Representative
The Cigna Group. Handle a high volume of inbound calls assisting patients with prescription medications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient communications and accurately processing prescription information while adhering to program guidelines. Possesses strong written and verbal communication skills, along with the ability to adapt in a fast-paced environment.
Highest-signal resume keywords
Pharmacy Technician LicensePatient Communication ManagementPrescription ProcessingMicrosoft Office ProficiencyMedical Field Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription ManagementEligibility Paperwork EntryProgram Requirement ExplanationAdverse-Event ReportingDocumentation Maintenance
Soft Skills
Excellent Communication SkillsAdaptabilityDecision-MakingQuick Learning
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Word
Certifications & Qualifications
Pharmacy Technician License
Industry Keywords
Inbound CallsOutbound CallsPatient AssistancePharmacy GuidelinesProgram Enrollment Criteria
About the role
Key responsibilities & impact- Handle a high volume of inbound calls assisting patients with prescription medications
- Manage inbound and outbound communications with patients, physicians, and physician advocates professionally and within program guidelines
- Accurately enter eligibility paperwork, prescriptions, refills, and other information into the system
- Maintain accurate and complete documentation and system records of inquiries
- Enter and interpret program materials to determine enrollment criteria
- Explain program requirements to callers and employees
- Report allergy, adverse-event, or duplicate-therapy warnings to the appropriate group
- Place outbound calls to clarify issues involving program or pharmacy guidelines
Requirements
What you’ll need- High school degree or GED required
- Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required
- 1+ years of experience in the medical field preferred
- 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred
- Proficiency with Microsoft Office (Excel, Outlook & Word) and navigating various applications required
- Ability and willingness to work a flexible schedule within operational hours of 7am–8pm CST Monday–Friday required
- Excellent written and verbal communication skills
- Ability to learn quickly, maintain accurate information, adapt in a fast-paced changing environment, and make decisions with minimal supervision
- Must live in Missouri within commuting distance of 70 & N. Hanley, St. Louis, MO
- Home internet connection must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home
Benefits
Comp & perks- Work-from-home option, occasionally or permanently, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
- Reasonable accommodation support for the online application process
- Tobacco-free policy and smoking cessation program eligibility where applicable