Customer Service Representative

The Cigna Group

. Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies .

Posted 9/22/2026full-timeRemote • Missouri • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a call center environment, while managing multiple applications and maintaining high call center metrics.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsMicrosoft Outlook ProficiencyProblem-Solving AbilityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center MetricsComputer LiteracyMulti-Application ManagementIndependent Problem-SolvingCustomer Complaint Resolution

Soft Skills

Strong Organization SkillsAbility to Remain CalmTeamwork and Partnership

Tools & Technologies

Microsoft OutlookInternet Connection

Industry Keywords

Pharmacy Benefit ManagementInbound CallsMail-Order Pharmacies

About the role

Key responsibilities & impact

Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies
Handle an average of 70–80 calls daily
Take back-to-back calls while toggling through several applications on multiple screens
Attend 100% of trainings and during the first 90 days of employment
Maintain regular and predictable attendance
Resolve customer complaints through independent problem-solving and one-call resolution
Meet or exceed call center metrics while providing consistent customer service
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Requirements

What you’ll need

High School diploma or equivalent
1 year of call center experience is required
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Outlook
Strong organization skills
Strong written and verbal communication skills
Ability to remain calm and helpful when dealing with difficult situations
Computer literacy and ability to manage multiple applications simultaneously
Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work opportunity