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Customer Service Representative
The Cigna Group. Answer inbound calls from health care providers seeking to secure medical prior authorization requests .
About the role
Key responsibilities & impact- Answer inbound calls from health care providers seeking to secure medical prior authorization requests
- Handle an average of 50+ calls daily
- Toggle through several applications on multiple screens while taking inbound calls
- Resolve customer complaints through independent problem-solving and one-call resolution
- Meet or exceed call center metrics while providing consistent customer service
Requirements
What you’ll need- High School diploma or GED
- 1 year of customer service experience is required
- A dedicated workspace with no distractions
- Intermediate proficiency in Microsoft Programs
- Ability to navigate multiple screens and programs simultaneously
- Knowledge of Medical Terminology
- Excellent written and oral communication skills
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working from home
- Attend 100% of training and maintain perfect attendance during the first 90 days of employment
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence