Customer Service Representative

The Cigna Group

. Answer outbound and inbound calls in a high-volume call center .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and real-time decision-making skills while providing empathetic solutions in a high-volume call center environment. Proficient in maintaining patient confidentiality and HIPAA compliance while effectively managing multiple systems and documentation.

Highest-signal resume keywords

High School DiplomaHealthcare Customer Service ExperienceProblem-Solving SkillsHIPAA ComplianceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationEmpathy

Industry Keywords

Call CenterPatient ConfidentialityHigh-Volume EnvironmentStructured WorkflowsSpecialty Pharmacy

About the role

Key responsibilities & impact

Answer outbound and inbound calls in a high-volume call center
Follow structured workflows and scheduled call-taking expectations
De-escalate patient concerns by providing empathetic solutions within established procedures
Document interactions in real time while maintaining patient confidentiality and HIPAA compliance
Attend and participate in paid virtual training
Meet monthly performance goals
Engage in continuous learning and feedback
Handle back-to-back calls for the duration of the shift
Support patients with specialty pharmacy needs and access to critical therapies

Requirements

What you’ll need

High School Diploma or equivalent required
No experience required; previous experience in a healthcare customer service call center strongly preferred
Ability to excel in a high-volume, structured environment
Strong problem-solving and real-time decision-making skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office and ability to navigate multiple systems at once
Commitment to attending 100% of training and consistent attendance during the first 90 days
Ability to maintain a distraction-free home workspace
Wired Ethernet internet connection; Wi-Fi, mobile, or hotspot connections are not acceptable
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Ability to maintain patient confidentiality and HIPAA compliance

Benefits

Comp & perks

Medical, Dental & Vision benefits starting Day 1
18 days of Paid Time Off
8 Paid Holidays
Employer contributions for HRA and HSA accounts
401(k) with company match
Tuition assistance
Career development opportunities
Paid virtual training program