Customer Service Representative

The Cigna Group

. Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call center environment, effectively managing multiple applications and resolving issues independently. Proficient in Microsoft Outlook, Teams, and Excel, with a focus on maintaining high call center metrics and fostering teamwork.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsMicrosoft Outlook ProficiencyProblem-Solving AbilityHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center MetricsComputer LiteracyMulti-Application ManagementMicrosoft Excel ProficiencyMicrosoft Teams Proficiency

Soft Skills

Strong Organization SkillsWritten Communication SkillsVerbal Communication SkillsAbility to Remain CalmTeamwork

Industry Keywords

Pharmacy Benefit ManagementHealthcareInsuranceCustomer ServiceBilling

About the role

Key responsibilities & impact

Answer inbound calls from members, providers, and pharmacies about Pharmacy Benefit Management benefits and mail-order pharmacies
Handle an average of 70–80 calls daily
Take back-to-back calls while toggling through several applications on multiple screens
Resolve customer complaints through independent problem-solving and one-call resolution
Meet or exceed call center metrics while providing consistent customer service
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Requirements

What you’ll need

High School diploma or equivalent
1 year of call center experience is required
A dedicated workspace with no distractions is required
Experience in healthcare, insurance, pharmacy, customer service, or billing is highly preferred
Intermediate proficiency in Microsoft Outlook, Teams, and Excel
Strong organization skills and written and verbal communication skills
Ability to remain calm and helpful when dealing with difficult situations
Computer literacy and ability to manage multiple applications simultaneously
Internet connection through a cable broadband or fiber optic internet service provider with at least 10Mbps download/5Mbps upload
Regular and predictable attendance
Attendance at 100% of trainings and during the first 90 days of employment

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work from home
Cable broadband or fiber optic internet requirement for home working