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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer experience metrics and scorecards, translating insights into actionable product recommendations, and driving innovation within the health insurance and healthcare technology sectors.
Highest-signal resume keywords
Customer Experience ManagementProduct ManagementHealth Insurance KnowledgeDesign ThinkingAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI Framework ManagementMetrics AnalysisExecutive ReportingValue Realization QuantificationDashboard Development
Soft Skills
CollaborationCommunicationInnovation Facilitation
Tools & Technologies
Health SenseNPS Analysis
Industry Keywords
Healthcare TechnologyCustomer JourneysRegulatory Requirements
About the role
Key responsibilities & impact- Manage the USE CX scorecard and KPI framework
- Own metrics, scorecards, and dashboards for CX value realization, including Health Sense
- Maintain the single source of truth for CX metrics from key business partners
- Connect NPS, operational data, digital data, service data, and financial outcomes
- Produce monthly and quarterly executive reporting
- Quantify value realization from CX investments, including Health Sense, connecting customer experience improvements to business outcomes
- Support board, MBR, and transparency reporting
- Support the Health Sense product lead in ongoing development and enhancement efforts
- Translate customer insights and value realization findings into recommendations for product priorities
- Facilitate broader CX innovation development
Requirements
What you’ll need- Bachelor's Degree preferred or relevant experience
- 7+ years of experience in product management, customer experience, or innovation leadership within health insurance, healthcare technology, or related industries
- Deep understanding of health insurance products, customer journeys, and regulatory requirements
- Experience with design thinking, agile methodologies, and innovation frameworks
- If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence