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The Cigna Group

CX Portfolio & Governance Lead

The Cigna Group

. Manage, monitor, and maintain the CX roadmap and investment placemat .

Posted 11/3/2026full-timeUnited StatesSenior💰 $102,700 - $171,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer experience initiatives and product management within the health insurance sector, utilizing agile methodologies and design thinking to drive innovation and cross-functional collaboration.

Highest-signal resume keywords
Product ManagementCustomer ExperienceAgile MethodologiesFinancial AcumenHealth Insurance Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Portfolio PlanningLBC DevelopmentDesign ThinkingAgile PrinciplesRegulatory Requirements
Soft Skills
Strong Communication SkillsOrganizational SavvyCross-Functional Literacy
Tools & Technologies
Pathfinder
Industry Keywords
Healthcare TechnologyInnovation LeadershipCustomer Journeys

About the role

Key responsibilities & impact
  • Manage, monitor, and maintain the CX roadmap and investment placemat
  • Track CX initiatives across product lines via Pathfinder and product owner touch points
  • Assist in facilitating governance forums to communicate updates
  • Manage dependencies, risks, funding requests, and escalation paths
  • Align Product, Digital, Operations, Affordability, LTO, Marketing, and other functions
  • Ensure consistent tracking across USE and LTO teams

Requirements

What you’ll need
  • Bachelor's degree preferred or relevant experience
  • 4+ years of experience in product management, customer experience, or innovation leadership within health insurance, healthcare technology, or related industries
  • Deep understanding of health insurance products, customer journeys, and regulatory requirements
  • Experience with design thinking, agile methodologies, and innovation frameworks
  • Portfolio Planning & LBC development
  • Working knowledge of Agile principles (sprints, stand-ups, retrospectives, etc.)
  • Organizational savvy and cross-functional literacy
  • Financial acumen
  • Strong communication skills
  • Familiarity with AI principles
  • Home internet connection, if working from home, through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks
  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence