Dedicated Client Service Partner

The Cigna Group

. Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance .

Posted 11/2/2026full-timeMemphis • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and client relationship management, with a strong focus on delivering exceptional customer service and strategic insights to enhance employee experience and program performance.

Highest-signal resume keywords

Benefits AdministrationClient Relationship ManagementPresentation SkillsProblem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationHealthcare ExperiencePharmacy Benefits ManagementClient-Facing Role ExperienceOnboarding SupportOpen Enrollment ActivitiesWellness Initiatives CoordinationTrend IdentificationEmployee Engagement InitiativesClaims Resolution

Soft Skills

Relationship-BuildingCommunicationPresentation SkillsProblem-SolvingTime Management

Tools & Technologies

Microsoft OfficeBenefits Administration PlatformsCRM PlatformsMicrosoft TeamsWebex

Industry Keywords

HealthcareBenefits AdministrationClient ServiceEmployee ExperienceAccess to Care

About the role

Key responsibilities & impact

Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance
Build trusted client partnerships and deliver exceptional customer service
Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions
Coordinate with internal and external partners to ensure timely and effective outcomes
Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders
Educate employees on plan options, benefit resources, and how to maximize healthcare benefits
Deliver presentations, benefit education sessions, and communications
Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives
Support and coordinate onsite wellness initiatives
Identify trends and opportunities to enhance employee experience and program performance
Deliver strategic insights and solutions that improve client outcomes and access to care

Requirements

What you’ll need

High School Diploma or GED required
Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms
Strong relationship-building, problem-solving, communication, and presentation skills
Ability to manage multiple priorities independently in a fast-paced environment
Flexible schedule availability
Must reside within a commutable distance of the Shelby County Tennessee area (Memphis, Germantown, Collierville, Bartlett, and Millington)
Must travel a minimum of 75% of the time within Memphis and Shelby County, Tennessee area
Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex
If working at home occasionally or permanently, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Hybrid work arrangement with onsite work at least 75% of the time
Support for occasional or permanent work at home, subject to cable broadband or fiber optic internet service of at least 10Mbps download/5Mbps upload
Tobacco-free policy and qualifying smoking cessation program option where applicable
Reasonable accommodation assistance for the online application process