Implementation Manager

The Cigna Group

. Own a book of business and manage implementation for core business clients .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and implementation management, with strong analytical skills to assess plan-design feasibility and deliver measurable performance targets. Proficient in leading cross-functional teams and managing client relationships to ensure successful project execution.

Highest-signal resume keywords

Client Experience ManagementImplementation PlanningProject ManagementNegotiation SkillsAnalytical Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation PlanningAnalytical SkillsNegotiation SkillsProblem-SolvingClient OnboardingPerformance TrackingAccount ManagementCustomer CommunicationPlan-Design Feasibility

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsLeadership SkillsCreativity

Tools & Technologies

Database ApplicationsSpreadsheet ApplicationsWordExcelPowerPointTracking Systems

Industry Keywords

Client ManagementSales SupportBenefit PlansImplementation DocumentsMatrix Partner RelationshipsCustomer ExpectationsConflict ManagementFast-Paced EnvironmentDomestic TravelCigna Service-Administration

About the role

Key responsibilities & impact

Own a book of business and manage implementation for core business clients
Own the client experience across the end-to-end onboarding process for new and renewing clients
Partner with Sales Executives during RFP processes to understand client intent, benefit plans, and administrative capabilities
Convey feasibility and benefit-design impacts to clients
Create and present implementation calendars for finalist meetings
Present implementation plans to clients, brokers, and Sales partners
Obtain critical information for account setup from Sales, field sales support, and clients
Lead implementation meetings with clients and develop implementation calendars and partner deliverables
Coordinate and deliver implementation documents and obtain client sign-off
Introduce technical experts to clients and partner with internal matrix teams for timely, accurate implementations
Lead implementation meetings to review progress and risks and coordinate issue resolution
Assess requested plan-design feasibility with the benefits team
Interpret and execute client plan requirements and Cigna service-administration capabilities
Coordinate subject-matter experts and downstream teams for benefit build, structure build, work order build, eligibility, ID cards, billing, banking, and scheduling
Communicate implementation status to clients and internal and external partners
Surface, negotiate, and resolve implementation, process, plan-design, and deliverable-timing issues
Communicate outcomes and next steps with Sales and matrix partners
Attend client meetings, potentially in person

Requirements

What you’ll need

Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree required, or equivalent work experience
3-5+ years of work experience in project management, account management, account services, sales, or other areas requiring significant client interaction and problem-solving
Ability to establish matrix partner relationships and follow through on expectations
Negotiation skills, ability to deal with ambiguity and conflict management
Understanding of customer expectations and sense of urgency
Strong analytical ability and ability to design, track, and work toward measurable performance targets
Ability to manage multiple priorities and deadlines, work independently and proactively, negotiate expectations, and creatively problem-solve
Proficiency with database and spreadsheet applications, including Word, Excel, PowerPoint, and tracking systems
Strong verbal, written communication, and organizational skills
Excellent presentation skills
Three to five years of experience delivering customer/producer communications
Demonstrated success in negotiations and ability to influence internal and external constituencies
Demonstrated leadership and motivational skills in a fast-paced environment
Demonstrated interpersonal skills
Willingness and ability to travel domestically 10% to 20%
Fully vaccinated to travel and meet position requirements
Cable broadband or fiber optic internet connection with speeds of at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet service with minimum 10Mbps download/5Mbps upload for home working