Implementation Manager

The Cigna Group

. Own the client experience across the end-to-end onboarding process for new and renewing clients .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding processes, project management, and effective communication with stakeholders. Proficient in managing implementation timelines, negotiating expectations, and delivering measurable performance outcomes.

Highest-signal resume keywords

Client Onboarding ManagementProject ManagementNegotiation SkillsAnalytical AbilityPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementClient OnboardingImplementation PlanningPerformance TrackingProblem-SolvingAccount ManagementBenefit Design FeasibilityConflict ManagementCustomer SolutionsMatrix Partner Relationships

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership SkillsOrganizational SkillsAbility to Deal with Ambiguity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointTracking Systems

Industry Keywords

Client ExperienceSales SupportImplementation DocumentsBenefit BuildEligibilityBillingSchedulingCustomer ExpectationsDomestic TravelVaccination Requirement

About the role

Key responsibilities & impact

Own the client experience across the end-to-end onboarding process for new and renewing clients
Partner with Sales during the Request for Proposal process to understand client benefit-plan and administrative-capability requirements
Convey feasibility and benefit-design impacts to clients
Create and provide implementation calendars for finalist meetings and present implementation processes and expectations to clients
Present implementation plans to clients, brokers, and Sales partners
Work with Sales, field sales support, and clients to obtain information needed for account setup
Lead implementation meetings, including potentially in-person client meetings
Develop and present implementation calendars, including matrix-partner deliverables
Coordinate implementation documents and obtain client sign-off
Introduce technical experts to clients and partner with internal matrix teams for timely, accurate implementations
Lead ongoing implementation meetings to review progress and risks and coordinate issue resolution
Assess requested plan-design feasibility with the benefits team
Execute client plan interpretations and Cigna service-administration capabilities
Coordinate subject-matter experts and downstream teams for benefit build, structure build, work-order build, eligibility, ID cards, billing, banking, and scheduling
Communicate implementation status to clients and internal and external partners
Surface, negotiate, and resolve implementation, process, plan-design, and deliverable-timing issues
Communicate outcomes and next steps with Sales and matrix partners

Requirements

What you’ll need

Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree required, or equivalent work experience
3-5+ years of work experience in project management, account management, account services, sales, or other areas requiring significant client interaction and problem-solving
Ability to establish matrix partner relationships and follow through on expectations
Negotiation skills, ability to deal with ambiguity, and conflict management skills
Understanding of customer expectations and sense of urgency
Strong analytical ability and ability to design, track, and work toward measurable performance targets
Ability to manage multiple priorities and deadlines, work independently and proactively, negotiate expectations, and problem-solve customer solutions
Proficiency with database and spreadsheet applications, including Word, Excel, PowerPoint, and tracking systems
Strong verbal and written communication and organizational skills
Excellent presentation skills and three to five years of experience delivering customer/producer communications
Demonstrated success in negotiations and ability to influence internal and external constituencies
Demonstrated leadership and motivational skills in a fast-paced environment
Demonstrated interpersonal skills
Some travel may be necessary; 10% to 20% domestic travel only
Must be fully vaccinated to travel and meet the requirements for this position
If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement with minimum speeds of 10Mbps download/5Mbps upload for home working