Intake Care Representative

The Cigna Group

. Serve as the primary point of contact for patients throughout the intake process .

Posted 10/5/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient intake processes, referral management, and care coordination while maintaining confidentiality and delivering exceptional customer service. Proficient in managing multiple priorities in a fast-paced healthcare environment with strong organizational and communication skills.

Highest-signal resume keywords

Patient Intake ManagementReferral CoordinationMedical Terminology KnowledgeElectronic Medical Records ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeReferral ManagementHome Infusion CoordinationMedical Order ProcessingData EntryCare Coordination WorkflowsAttention to DetailConfidentiality MaintenanceCustomer Service ExcellenceOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationMulti-taskingCollaborationQuality Focus

Tools & Technologies

Electronic Medical Records SystemsHealthcare Management SystemsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare SupportPatient CareHome Health ServicesSpecialty PharmacyInsurance Verification

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients throughout the intake process
Respond to patient calls and provide timely, professional support
Explain next steps, gather required information, and connect patients with appropriate care teams
Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination
Gather, review, and accurately enter referral information into company systems
Receive and triage referral packets, medical orders, and supporting documentation
Coordinate home health services based on patient needs, geographic location, and insurance requirements
Verify treatment timelines, first-dose administration, and home infusion scheduling needs
Upload and maintain accurate patient records and documentation in the medical record system
Partner with Intake Coordinators and nurses to move referrals efficiently through intake
Communicate referral updates and pending items to prevent care delays
Transfer insurance information accurately to Insurance Verification teams
Maintain patient confidentiality while delivering exceptional service
Support departmental operations through administrative tasks, phone support, and document distribution
Contribute to a collaborative, quality-focused, accurate, and patient-centered environment

Requirements

What you’ll need

High school diploma or GED
Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment
Knowledge of medical terminology
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Strong organizational skills and commitment to providing excellent customer service
Ability to maintain confidentiality and handle sensitive patient information appropriately
Experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows preferred
Experience working with electronic medical records or healthcare management systems preferred
For home work, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits from day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence