Interoperability Communications Lead

The Cigna Group

. Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes .

Posted 10/7/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic communications, translating complex technical information into accessible messaging for diverse audiences. Proficient in project management, stakeholder engagement, and developing executive-ready materials that align with organizational priorities.

Highest-signal resume keywords

Strategic CommunicationsHealthcare CommunicationsProject ManagementWriting and EditingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Messaging DevelopmentPresentation DevelopmentContent TranslationChange ManagementAnalytical Communication

Soft Skills

StorytellingCollaborationClarity in CommunicationAdaptabilityAttention to Detail

Tools & Technologies

Communication TemplatesMessage MapsStakeholder SummariesGovernance Forum Materials

Industry Keywords

InteroperabilityEPPFHIR APIsClinical Data ExchangeProvider Collaboration

About the role

Key responsibilities & impact

Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes
Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language
Connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities
Maintain messaging consistency across executive, provider-facing, client, internal, and strategy communications
Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries
Support value realization stories demonstrating progress, impact, and strategic relevance
Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to convert complex details into concise communications
Prepare materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings
Develop provider-facing communications about new tools, capabilities, workflow changes, and expected benefits
Create client-facing messaging about interoperability impacts on employees, care navigation, administrative experience, and overall value
Support stakeholder engagement plans aligned to communication timing, audience needs, and delivery milestones
Collaborate with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners
Build and maintain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder-ready summaries
Manage communication timelines, approvals, version control, and coordination across workstreams
Ensure materials are accurate, audience appropriate, brand aligned, and consistent with enterprise priorities
Track stakeholder feedback and refine communications to improve clarity, adoption, and engagement

Requirements

What you’ll need

Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field
5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field
Strong writing, editing, storytelling, and presentation development skills
Ability to translate complex technical, operational, or analytical information into clear and compelling messages
Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences
Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs
If working at home occasionally or permanently, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Remote work arrangement
Work-at-home eligibility in Missouri, Florida, Texas, Pennsylvania, or Tennessee
Internet service requirement may be met through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload
Tobacco-free policy and qualifying smoking cessation program eligibility where applicable
Reasonable accommodation support for the online application process