Interoperability Communications Lead

The Cigna Group

. Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes for multiple audiences.

Posted 10/8/2026full-timeRemote • Missouri • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic communications and the ability to translate complex technical information into clear messaging for diverse audiences. Proficient in project management and stakeholder engagement, with a focus on healthcare interoperability and effective communication strategies.

Highest-signal resume keywords

Strategic CommunicationsHealthcare CommunicationsProject ManagementWriting and EditingInteroperability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EPPFHIR APIsADT/Event NotificationsPrior Authorization APIsChange ManagementPresentation DevelopmentVisual CommunicationStakeholder EngagementContent DevelopmentMessage Mapping

Soft Skills

StorytellingCollaborationClarityAdaptabilityAttention to Detail

Certifications & Qualifications

Bachelor's Degree in CommunicationsBachelor's Degree in MarketingBachelor's Degree in BusinessBachelor's Degree in Healthcare AdministrationBachelor's Degree in JournalismBachelor's Degree in Public Relations

Industry Keywords

HealthcareHealth Plan OperationsProvider StrategyDigital HealthTechnology ImplementationPayer-Provider WorkflowsEHR IntegrationPrior Authorization ModernizationProvider Digital EngagementEnterprise Change Initiatives

About the role

Key responsibilities & impact

Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes for multiple audiences.
Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language.
Connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities.
Maintain messaging consistency across executive updates, provider-facing materials, client communications, internal briefings, and strategy documents.
Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries.
Support value realization stories demonstrating progress, impact, and strategic relevance of interoperability initiatives.
Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to convert complex details into concise communications.
Prepare materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings.
Develop provider-facing communications about new tools, capabilities, workflow changes, and expected benefits.
Create client-facing messaging about interoperability impacts on employees, care navigation, administrative experience, and overall value.
Support stakeholder engagement plans aligned to communication timing, audience needs, and delivery milestones.
Tailor communications with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners.
Build and maintain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder-ready summaries.
Manage communication timelines, approvals, version control, and coordination across workstreams.
Ensure materials are accurate, audience appropriate, brand aligned, and consistent with enterprise priorities.
Track stakeholder feedback and refine communications to improve clarity, adoption, and engagement.

Requirements

What you’ll need

Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field.
5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field.
Strong writing, editing, storytelling, and presentation development skills.
Ability to translate complex technical, operational, or analytical information into clear and compelling messages.
Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences.
Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs.
Preferred: Experience in healthcare, health plan operations, provider strategy, digital health, interoperability, technology implementation, or healthcare consulting.
Preferred: Familiarity with payer-provider workflows, EHR integration, FHIR APIs, prior authorization modernization, ADT/Event Notifications, or provider digital engagement.
Preferred: Experience supporting executive presentations, transformation programs, product launches, or enterprise change initiatives.
Preferred: Ability to develop simple, compelling visuals that support complex business or technical narratives.

Benefits

Comp & perks

Remote work arrangement
Internet connection requirement for home working: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload
Tobacco-free policy and qualifying smoking cessation program opportunity where legally permissible