IT Project Management Lead Analyst

The Cigna Group

. Lead and manage multiple SaaS implementation projects from customer engagement through planning, execution, and launch .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $87,800 - $146,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS implementation projects, focusing on customer engagement, data assessment, and software configuration. Proficient in building customer relationships and facilitating training while coordinating with cross-functional teams and stakeholders.

Highest-signal resume keywords

SaaS Implementation Project Management340B Program ExpertisePMP CertificationMS Office ProficiencySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisSoftware ConfigurationCustomer TrainingImplementation StrategyTroubleshootingCloud-Based SoftwareCustomer Data AssessmentWholesaler IntegrationAccount Management

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingTask PrioritizationCustomer Relationship Management

Tools & Technologies

MS OfficeExcelSalesforceVerity Solutions DatabaseCloud-Based Software

Certifications & Qualifications

PMP Certification

Industry Keywords

340B ProgramsPharmacy OperationsSaaSCustomer EngagementC-Suite Stakeholders

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead and manage multiple SaaS implementation projects from customer engagement through planning, execution, and launch
Develop customer relationships and customized implementation approaches based on 340B programs, pain points, and internal systems
Manage customer data assessment, extract setups, wholesaler integration, and software configurations
Train customers on software functions and facilitate transition to live status and account management
Serve as the primary Verity program contact and subject matter expert
Coordinate with sales during contract-to-implementation transitions
Facilitate project communications and software demonstrations with customers and internal stakeholders
Manage communications with internal and external C-suite stakeholders
Partner with Product Management, Product Development, Sales, Accounting, and Account Management
Lead project transitions to account management
Follow and improve project and procedural workflows
Participate in implementation and cross-departmental initiatives as assigned

Requirements

What you’ll need

BA or BS in business, healthcare, information systems, or related field or equivalent work experience
3+ years in customer-facing technology implementation and project management; SaaS preferred
Experience in 340B and/or pharmacy operations desired
Project management experience; PMP certification desired
Experience bringing remote customers aboard cloud-based software offerings is a major plus
Ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema
Strong experience with MS Office; expert Excel capability required
Strong verbal and written communication skills
Ability to prioritize tasks in a fast-paced environment
Ability to multitask and manage multiple discreet implementation projects simultaneously
Salesforce or similar CRM experience is a plus
Strong and stable internet connection
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload if working from home
Occasional corporate travel of up to 10% may be required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Tobacco-free policy
Reasonable accommodation support