IT Project Management Lead Analyst

The Cigna Group

. Lead and manage multiple SaaS implementation projects from customer engagement through planning, execution, and launch .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $87,800 - $146,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS implementation projects, managing customer relationships, and facilitating software training. Proficient in project management methodologies and capable of analyzing data issues to ensure successful software transitions.

Highest-signal resume keywords

SaaS Implementation ManagementProject Management ExperiencePMP CertificationCustomer-Facing Technology ImplementationData Analysis and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisSoftware ConfigurationCustomer TrainingImplementation Success FactorsMS OfficeExcel ExpertiseSalesforce Experience340B ExperiencePharmacy Operations

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingCustomer-Focused ApproachPrioritization

Tools & Technologies

Cloud-Based SoftwareCRM SystemsVerity Solutions Database

Certifications & Qualifications

PMP Certification

Industry Keywords

SaaSHealthcareInformation SystemsCustomer EngagementAccount Management

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead and manage multiple SaaS implementation projects from customer engagement through planning, execution, and launch
Manage project stages, stakeholders, customer relationships, and implementation success factors
Assess customer data, establish extract setups, manage wholesaler integrations, and configure software
Train customers on software functions and facilitate transition to live status and account management
Serve as the primary Verity program contact and subject matter expert
Coordinate with sales during contract transition into implementation
Conduct proactive communication and software demonstrations with customers and stakeholders
Manage communication with internal and external C-suite stakeholders
Partner with Product Management, Product Development, Sales, Accounting, and Account Management
Lead project transitions to account management
Follow and improve project and procedural workflows
Support implementation and cross-departmental initiatives as assigned

Requirements

What you’ll need

BA or BS in business, healthcare, information systems, or related field or equivalent work experience
3+ years in customer-facing technology implementation and project management; SaaS preferred
Experience in 340B and/or pharmacy operations desired
Project management experience; PMP certification desired
Experience bringing remote customers aboard cloud-based software offerings is a major plus
Ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema
Strong experience with MS Office; expert Excel capability required
Proven ability to communicate verbally and in written form at a high level
Ability to prioritize tasks and work in a fast-paced environment
Ability to multitask and manage multiple discreet implementation projects simultaneously
Customer-focused approach with demonstrated troubleshooting capability
Salesforce or similar CRM experience is a plus
Strong and stable internet connection required
For home work, cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload
Occasional corporate travel, up to 10%, may be required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Tobacco-free policy
Occasional corporate travel opportunities up to 10%