Lead Analyst, Enterprise Print & Distribution

The Cigna Group

. Lead and manage resolution of complex issues involving multiple clients and customers reported to the Pharmacy Reliability team .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $62,600 - $104,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Pharmacy Benefit Management, with strong analytical and financial acumen to assess complex client issues and impacts. Proficient in issue management and communication, ensuring effective collaboration across multiple stakeholders and organizational areas.

Highest-signal resume keywords

Pharmacy Benefit Management ExperienceFinancial AcumenAnalytical SkillsMS Excel ProficiencyIssue Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy Operations KnowledgeClaim Processing KnowledgeProblem-Solving MethodologiesData AnalysisImpact Calculation

Soft Skills

Decision-Making SkillsCritical ThinkingNegotiating SkillsOrganizational SkillsDetail-Oriented

Tools & Technologies

EProBPLCITSharePoint

Industry Keywords

Pharmacy Benefit ManagementClient Service IssuesFinancial RemediationStakeholder CommunicationProcess Improvement

About the role

Key responsibilities & impact

Lead and manage resolution of complex issues involving multiple clients and customers reported to the Pharmacy Reliability team
Triage, research, and resolve single-member issues requiring escalation support from business partners
Assess complex client issues using Pharmacy benefit design knowledge, including cost, contractual, and legal implications
Summarize issues and impacts, identify stakeholders, and communicate results
Partner with Customer Service, Claims, Client Implementation & Service, and PBM vendors to ensure timely and accurate reimbursement
Identify barriers and escalate issues to engage appropriate business units and stakeholders
Improve processes, products, and services using best practices
Identify root causes and determine preventive measures for Client Service Issues
Develop partnerships across Pharmacy Operations and coordinate efforts to achieve goals
Calculate impacts to clients, customers, and pharmacies using internal and external claims reports
Submit impact documentation to matrix partners for financial remediation
Maintain and update issue-tracking tickets in SharePoint
Manage and coordinate remediation funding, including DMRs, P&L, and E&O
Provide executive-level communications for escalated issues
Analyze complex inquiries and determine the appropriate technical area or vendor for resolution

Requirements

What you’ll need

High School Degree or GED required
Bachelor’s degree preferred
3+ years’ relevant experience in a Pharmacy Benefit Management (PBM) related role required
Working knowledge of internal Cigna systems, including ePro, BPL, and CIT preferred
Expert level understanding of Pharmacy operations
Financial acumen and claim processing knowledge required
Strong analytical skills to assess and understand financial impacts
Strong decision-making skills
Ability to facilitate issue/impact analysis discussions and explain complex topics simply
Proficient technical skills with MS Excel, including formulas and pivots
Strong critical thinking, resolving, and negotiating skills
Experience applying logical problem-solving methodologies such as Six Sigma or Total Quality
Ability to navigate ambiguous scenarios involving multiple organizational areas
Demonstrated issue management and organizational skills
Ability to plan for both long- and short-term priorities
Detail-oriented ability to prioritize multiple tasks and adjust work to meet service standards
Ability to work independently with little supervision
For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement