Lead Refill Pharmacy Technician, CSR

The Cigna Group

. Support refill calls, online refill requests, refill processing, and daily workflow priorities .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations, including refill processing, adherence to SOPs, and compliance with HIPAA requirements. Strong capabilities in training, coaching, and supporting team members to enhance workflow efficiency and patient service.

Highest-signal resume keywords

State Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Customer Service SkillsOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Refill ProcessingWorkflow StandardizationPerformance CoachingDocumentation StandardsQuality Expectations

Soft Skills

Time Management SkillsWritten Communication SkillsVerbal Communication SkillsTeamworkFlexibility

Tools & Technologies

Microsoft Office SuiteCall Center PlatformsQueue Management SystemsInternet Knowledge

Certifications & Qualifications

State Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)

Industry Keywords

HIPAA CompliancePharmacy OperationsHigh-Volume Refill OperationsFertility PharmacySpecialty Pharmacy

About the role

Key responsibilities & impact

Support refill calls, online refill requests, refill processing, and daily workflow priorities
Answer technicians’ questions, provide guidance, and promote teamwork
Assist with onboarding, training, and coaching team members on workflows and procedures
Reinforce SOPs, HIPAA requirements, documentation standards, and quality expectations
Help monitor productivity, quality, attendance, and schedule adherence
Resolve refill issues and escalate concerns appropriately
Share workflow updates and collaborate with supervisors, pharmacists, and other departments
Assist with workload distribution and provide hands-on support during high-volume periods
Support departmental projects and perform other assigned duties
Help patients receive timely, accurate, and compassionate refill support
Help streamline workflows, reduce backlogs, and improve department efficiency

Requirements

What you’ll need

State pharmacy technician license and Certified Pharmacy Technician (CPhT) certification required
High school diploma or GED required
Excellent customer service, organizational, and time management skills
Strong attention to detail and commitment to accuracy and quality
Excellent written and verbal communication skills
Computer skills, including Microsoft Office Suite and internet knowledge
Willingness to work a flexible schedule
Eight-hour shift between 11 a.m. and 9 p.m. EST, Monday through Friday
Flexibility to support weekend operations during high-volume periods or staffing shortages
Home internet through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload
Preferred: previous pharmacy team lead, senior technician, trainer, or similar leadership experience
Preferred: fertility pharmacy, specialty pharmacy, or high-volume refill operations experience
Preferred: familiarity with call center platforms and queue management
Preferred: experience with new-hire training, performance coaching, workflow standardization, cross-functional collaboration, and escalation of operational or patient service concerns

Benefits

Comp & perks

Medical, dental, and vision coverage effective on day one
Holiday pay
Paid time off (PTO), minimum of 18 days per year
Overtime pay
401(k) with company match
Tuition assistance/reimbursement
Company-paid life insurance
Paid holidays
Leaves of absence
Well-being and behavioral health programs
Annual bonus plan eligibility
Flexible work-from-home arrangement
Fun, friendly, and unique culture