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Lead Refill Pharmacy Technician, CSR
The Cigna Group. Support refill calls, online refill requests, refill processing, and daily workflow priorities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in refill processing, customer service, and adherence to HIPAA and SOP standards while effectively collaborating with team members and leadership to enhance departmental efficiency.
Highest-signal resume keywords
State Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Customer Service SkillsAttention to DetailMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refill ProcessingWorkflow ManagementDocumentation StandardsQuality AssuranceProblem Resolution
Soft Skills
Organizational SkillsTime ManagementCommunication SkillsTeamworkCoaching
Tools & Technologies
Microsoft Office SuiteInternet Knowledge
Certifications & Qualifications
State Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)
Industry Keywords
HIPAA ComplianceSOPsPharmacy OperationsPatient SupportDepartmental Goals
About the role
Key responsibilities & impact- Support refill calls, online refill requests, refill processing, and daily workflow priorities
- Help patients receive timely, accurate, and compassionate refill support
- Answer technicians’ questions, provide guidance, and promote teamwork
- Assist with onboarding, training, and coaching team members
- Reinforce SOPs, HIPAA requirements, documentation standards, and quality expectations
- Monitor productivity, quality, attendance, and schedule adherence
- Resolve refill issues and escalate concerns appropriately
- Share workflow updates and collaborate with supervisors, pharmacists, and other departments
- Assist with workload distribution and provide hands-on support during high-volume periods
- Support departmental projects and perform other assigned duties
- Help streamline workflows, reduce backlogs, and improve department efficiency
- Partner with leadership to identify improvements and achieve departmental goals
Requirements
What you’ll need- State pharmacy technician license required
- Certified Pharmacy Technician (CPhT) certification required
- High school diploma or GED required
- Excellent customer service, organizational, and time management skills
- Strong attention to detail and commitment to accuracy and quality
- Excellent written and verbal communication skills
- Computer skills, including Microsoft Office Suite and internet knowledge
- Willingness to work a flexible schedule
- Eight-hour shift between 11 a.m. and 9 p.m. EST, Monday through Friday
- Flexibility to support weekend operations during high-volume periods or staffing shortages
- For home working, cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload
Benefits
Comp & perks- Medical, dental, and vision coverage effective on day one
- Holiday pay
- Paid time off (PTO)
- Overtime pay
- 401(k) with company match
- Tuition assistance
- Annual bonus plan eligibility
- Well-being and behavioral health programs
- Company paid life insurance
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Flexible permanent work-from-home arrangement for eligible employees
- Fun, friendly, and unique culture