Manager, Account Management – Large Group Segment

The Cigna Group

. Strategically lead, manage, and direct Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits’ Large Group portfolio .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing client relationships and portfolio performance, with a focus on strategic account management, financial acumen, and consultative methodologies. Proven ability to influence stakeholders and drive complex negotiations in a matrixed organization.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementFinancial AcumenNegotiation SkillsStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Benefits ExperienceComplex Renewal NegotiationsPortfolio ManagementConsultative Client ManagementClaims Experience Interpretation

Soft Skills

Exceptional Relationship SkillsInfluencing SkillsResilienceResults OrientationTeam Orientation

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Global Health BenefitsLarge Group PortfolioEmployer-Sponsored Benefit ProgramsMatrix OrganizationRetention Strategies

About the role

Key responsibilities & impact

Strategically lead, manage, and direct Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits’ Large Group portfolio
Manage portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures
Drive portfolio management and renewal execution, identifying retention and earnings risks and developing multi-year client-specific strategies
Partner with Underwriting, Finance, Sales, and other matrix functions on claims experience, trend, renewal pricing, and commercially sound renewal approaches
Hire, lead, coach, and develop client management professionals
Build executive relationship management, financial acumen, consultative account planning, negotiation, and cross-functional leadership capabilities
Serve as a market-facing leader for key Large Group accounts and producer/broker relationships
Participate in executive business reviews, benefit strategy discussions, complex renewal negotiations, and critical issue resolution
Coordinate solutions for complex multinational benefit needs across internal matrix partners
Translate business priorities and portfolio strategies into team objectives and operating rhythms
Ensure multi-year account planning, renewal readiness, risk management, and follow-through
Lead and support client and broker escalations, service recovery, and root-cause improvement initiatives
Support business planning and strategies for portfolio performance, renewal, retention, growth, client value demonstration, and enterprise initiatives
Represent Large Group client and marketplace needs across Cigna Global Health Benefits
Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred
5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships
5+ years of employee benefit experience
Prior management/supervisory experience and/or demonstrated competencies in this area
Ability to coach experienced client management professionals responsible for complex accounts
Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs
Exceptional relationship and account management skills
Ability to influence senior client and broker stakeholders
Strong negotiation, renewal, and escalation-management capabilities
Strong ability to partner with internal and external resources and clients
Demonstrated experience with consultative client management methodologies
Ability to work in a fast-paced environment
Resilience
Willingness to travel as needed to visit clients and brokers in market
Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance
Experience managing experience-rated accounts and complex renewal negotiations preferred
Demonstrated strategic thinking and portfolio-management capability
Proactive/consultative approach
Innovation management
Excellent communication, results orientation, strategic thinking, and team orientation skills
Ability to work effectively in a highly matrixed organization and influence others
If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

Benefits

Comp & perks

Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Incentive compensation plan eligibility
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working