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Manager, Account Management – Large Group Segment
The Cigna Group. Lead and manage Strategic Client Managers and Senior Client Managers serving Cigna Global Health Benefits’ largest clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing client relationships and strategic portfolio performance, with a focus on retention, revenue growth, and client experience. Possesses extensive knowledge of global health benefits and complex employer-sponsored programs, along with exceptional negotiation and account management skills.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementStrategic ThinkingNegotiation SkillsFinancial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Benefit ExperienceExperience-Rated Account ManagementConsultative Client Management MethodologiesPortfolio ManagementRenewal Negotiation
Soft Skills
LeadershipCoachingResilienceCommunicationTeam Orientation
Certifications & Qualifications
Bachelor’s DegreeMBA Preferred
Industry Keywords
Global Health BenefitsEmployer-Sponsored Benefit ProgramsClaims ExperienceMedical TrendUnderwriting
About the role
Key responsibilities & impact- Lead and manage Strategic Client Managers and Senior Client Managers serving Cigna Global Health Benefits’ largest clients
- Oversee assigned Large Group portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures
- Drive portfolio management and renewal execution for a predominantly experience-rated portfolio
- Identify retention and earnings risks and develop multi-year, client-specific strategies
- Partner with Underwriting, Finance, and Sales on claims experience, trend, renewal pricing, and commercially sound renewal approaches
- Hire, coach, develop, and build succession readiness for client management professionals
- Establish strategic relationships with senior clients, brokers, and producer stakeholders
- Participate in executive business reviews, benefit strategy discussions, renewal negotiations, and critical issue resolution
- Partner with Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other matrix functions
- Translate business priorities and portfolio strategies into team objectives and operating rhythms
- Ensure disciplined account planning, renewal readiness, risk management, and follow-through
- Lead complex client and broker escalations, service recovery, and root-cause improvement efforts
- Support business planning and strategies for portfolio performance, renewal, retention, growth, and client value demonstration
- Represent Large Group client and marketplace needs across Cigna Global Health Benefits
- Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions
- Report to the Vice President of Client Management – Large Group Segment for GHB
Requirements
What you’ll need- Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred
- 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships
- 5+ years of employee benefit experience
- Prior management/supervisory experience and/or demonstrated competencies in this area
- Ability to coach experienced client management professionals responsible for complex accounts
- Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs preferred
- Exceptional relationship and account management skills
- Ability to influence senior client and broker stakeholders
- Strong negotiation, renewal, and escalation-management capabilities
- Ability to partner with internal and external resources and clients to achieve business objectives
- Demonstrated experience with consultative client management methodologies
- Ability to work in a fast-paced environment
- Resilience
- Willingness to travel as needed to visit clients and brokers in market
- Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance
- Experience managing experience-rated accounts and complex renewal negotiations preferred
- Demonstrated strategic thinking and portfolio-management capability
- Proactive/consultative approach
- Innovation management
- Excellent communication, results orientation, strategic thinking, and team orientation skills
- Ability to work effectively in a highly matrixed organization and influence others
- For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload
Benefits
Comp & perks- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Incentive compensation plan eligibility
- Remote work arrangement
- Cable broadband or fiber optic internet requirement for home working