Manager, Client Management – CORE East Segment

The Cigna Group

. Provide strategic leadership, management, and direction to Client Managers across the CORE East portfolio .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in account management and client relationship building, with a strong focus on portfolio performance, retention strategies, and team development. Possesses deep knowledge of global health benefits and the ability to influence stakeholders effectively.

Highest-signal resume keywords

Account ManagementEmployee Benefit ExperienceStrategic ThinkingNegotiation SkillsFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementRenewal ExecutionConsultative Client ManagementRisk ManagementPerformance Management

Soft Skills

Relationship ManagementInfluencing SkillsCommunication SkillsResilienceTeam Orientation

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Global Health BenefitsEmployer-Sponsored Benefit ProgramsMultinational Client NeedsHealth Insurance UnderwritingMarket-Facing Leadership

About the role

Key responsibilities & impact

Provide strategic leadership, management, and direction to Client Managers across the CORE East portfolio
Manage overall team portfolio performance against persistency, revenue, membership growth, client experience, and strategic-priority measures
Drive portfolio management and renewal execution, identifying retention and earnings risks and developing client-specific strategies
Partner with Sales and Underwriting to achieve sustainable persistency, membership, and revenue growth
Lead hiring, talent development, performance management, and development of team competencies
Serve as a market-facing leader for key accounts and producer/broker relationships
Build strategic relationships with senior client and broker stakeholders through executive reviews, renewal discussions, and issue resolution
Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions
Translate business priorities and portfolio strategies into team objectives and operating rhythms
Ensure account planning, renewal readiness, value articulation, risk management, and follow-through
Lead complex client and broker escalations, service recovery, and root-cause improvement efforts
Support business planning and focused strategies for the CORE segment, including retention, renewal, growth, client value, and enterprise initiatives
Represent CORE East client and marketplace needs across Cigna Global Health Benefits
Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and International Health partners and regions

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent relevant experience required; MBA preferred
5+ years of experience in account management or benefit consulting
5+ years of employee benefit experience
Prior management/supervisory experience and/or demonstrated competencies in this area
Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and multinational client needs preferred
Exceptional relationship and account management skills
Ability to influence senior client and broker stakeholders
Strong negotiation, renewal, and escalation-management capabilities
Ability to partner with internal and external resources and clients to achieve business objectives
Experience with consultative client management methodologies
Ability to work in a fast-paced environment
Resilience
Willingness to travel as needed to visit clients and brokers in market
Strong financial acumen, including interpreting health insurance underwriting, pricing, trend, claims, and portfolio performance, preferred
Strategic thinking and portfolio-management capability
Proactive/consultative approach
Innovation management
Excellent communication, results orientation, strategic thinking, and team orientation skills
Ability to work effectively in a highly matrixed organization and influence others
For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Incentive compensation plan eligibility
Remote work arrangement
Cable broadband or fiber optic internet connection requirement for working from home