Middle Market Client Experience Consultant

The Cigna Group

. Partner with Middle Market Strategic Account Executives to drive client retention and growth .

Posted 10/8/2026full-timeHouston • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic selling, and operational support within the healthcare industry, with a strong focus on Cigna Healthcare products and services. Proficient in leveraging internal resources and maintaining effective communication to meet client needs and drive retention.

Highest-signal resume keywords

Client Relationship ManagementCigna Healthcare Product KnowledgeSalesforce ExperienceStrong Communication SkillsHealth & Life Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales PracticesAdministrative OperationsPlanning and Organizational SkillsPresentation Skills

Soft Skills

Influencing StakeholdersCollaborationProblem-Solving

Tools & Technologies

SalesforceKnowledgeXchangeWordExcelPowerPointSharePointOutlook

Certifications & Qualifications

Health & Life Insurance License

Industry Keywords

Health-Related IndustryCigna Healthcare Funding OptionsBenefits StructureClient RetentionWellness & Incentives

About the role

Key responsibilities & impact

Partner with Middle Market Strategic Account Executives to drive client retention and growth
Help clients optimize the value realized from Cigna Healthcare products and services
Execute and coordinate activities supporting client operational, health and wellness, and service needs
Support Middle Market Client Managers’ strategic selling approach
Develop and maintain trusted-partner relationships with Client Managers
Understand client needs and develop and execute actions with internal partners to address client issues
Maintain in-depth knowledge of Cigna Healthcare products, solutions, and services across Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives
Leverage Expert Advisors, including Client Service Executives, Implementation Managers, and Strategic Wellbeing Advisors, to deliver on client expectations
Ensure clear, concise, timely, and consistent communications aligned with Cigna’s strategy and value proposition
Collaborate broadly across the organization, influence stakeholders, and escalate issues when needed

Requirements

What you’ll need

Bachelor’s degree preferred
2+ years of experience in a health-related industry required
Experience including product knowledge, sales practices, account management, and administrative operations
Knowledge of Cigna Healthcare funding options, benefits structure, and platforms preferred
Proven ability to manage through systems and influence external clients/brokers and internal matrix partners
Salesforce and KnowledgeXchange experience preferred
Strong Word, Excel, PowerPoint, SharePoint, and Outlook skills required
Strong oral and written communication skills required
Strong presentation skills required
Demonstrated planning and organizational skills; ability to plan long and short term, manage multiple issues, and prioritize work
If residence is in WVA, FL, or TX: ability to obtain a Health & Life Insurance license
Must reside in the local market and regularly commute to the local Cigna office 3 days per week
Home internet connection, if working from home occasionally or permanently, must use cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks

Hybrid work arrangement with ability to work from home occasionally or permanently
Work-from-home internet service requirement support/eligibility
Tobacco-free policy
Reasonable accommodation support for the online application process