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The Cigna Group

Nurse Case Management Supervisor

The Cigna Group

. Lead, coach, and develop direct reports, including case managers, health coaches, and other clinical team members .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $92,100 - $153,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in clinical operations, with a focus on performance management, quality improvement, and team development. Proficient in case management and health coaching, with a commitment to enhancing service delivery and stakeholder collaboration.

Highest-signal resume keywords
Registered Nurse (RN) LicenseLeadership Experience in Clinical OperationsKnowledge of Case Management ProgramsProficiency in Microsoft Office SuiteQuality Management Principles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance EvaluationConflict ResolutionKPI MonitoringClinical AuditsStaff TrainingSuccession PlanningHealthcare Benefits KnowledgeContinuous Improvement ProcessesCustomer PresentationsCare Management
Soft Skills
Excellent Communication SkillsSound JudgmentStrategic ThinkingRelationship BuildingCultural Sensitivity
Certifications & Qualifications
Active Registered Nurse (RN) License
Industry Keywords
URAC AccreditationNCQA AccreditationHealthcare ServicesInsurance OperationsBenefit Plan Design

About the role

Key responsibilities & impact
  • Lead, coach, and develop direct reports, including case managers, health coaches, and other clinical team members
  • Manage day-to-day team activities and provide guidance, feedback, conflict resolution, and support for escalated issues
  • Monitor and evaluate performance against KPIs, quality standards, financial targets, and URAC and NCQA accreditation requirements
  • Conduct performance discussions and support compensation decisions through performance evaluations
  • Promote career development through coaching, mentoring, continuing education, and succession planning
  • Improve service delivery, outcomes, and team effectiveness using available tools and resources
  • Collaborate with matrix partners to develop work plans, remove barriers, and implement corrective actions
  • Align team priorities with strategic, corporate, customer, product, and business initiatives
  • Lead or participate in projects, work groups, national teams, and committees; communicate progress, risks, and barriers to leadership
  • Serve as a liaison and escalation point between frontline staff, customers, and internal matrix partners
  • Resolve service delivery concerns and respond to customer requests
  • Support customer meetings, presentations, visits, and audits
  • Build and maintain relationships with internal teams and external stakeholders
  • Maintain clinical knowledge and provide coaching informed by clinical expertise
  • Partner with quality teams to identify improvement opportunities and implement actions
  • Support corporate and national quality and certification initiatives, including URAC and NCQA
  • Communicate changes in customer requirements, protocols, and business processes to staff
  • Recruit and hire qualified team members
  • Demonstrate inclusive leadership and cultural sensitivity across diverse teams and customer populations

Requirements

What you’ll need
  • Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory
  • Current proven track record in a supervisor role
  • Intermediate technical proficiency
  • Sound judgment
  • Knowledge of case management and health coaching programs
  • Excellent written and verbal communication skills
  • Demonstrated leadership ability and strategic thinking
  • Working knowledge of quality management principles, standards, and continuous improvement processes
  • Ability to collaborate across teams and build effective relationships with internal and external stakeholders
  • 1–2 years of leadership or management experience in clinical operations, care management, or healthcare services (preferred)
  • Experience with clinical audits, customer presentations, or client visits (preferred)
  • Experience with staff training, onboarding, professional development, or succession planning (preferred)
  • Knowledge of benefit plan design, insurance operations, claims processing, or healthcare benefits (preferred)
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to work from home using cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks
  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence