Nurse Case Management Supervisor

The Cigna Group

. Lead, coach, and develop direct reports, including case managers, health coaches, and other clinical team members .

Posted 9/17/2026full-timeRemote • United StatesJunior💰 $92,100 - $153,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching capabilities in clinical operations, with a focus on performance management, quality improvement, and stakeholder collaboration. Proficient in case management, health coaching, and maintaining compliance with URAC and NCQA standards.

Highest-signal resume keywords

Registered Nurse (RN) LicenseLeadership in Clinical OperationsCase Management KnowledgeQuality Management PrinciplesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementHealth CoachingPerformance EvaluationQuality ImprovementProcess ImprovementKPI MonitoringConflict ResolutionStaff TrainingOnboardingBenefit Plan Design

Soft Skills

Excellent Communication SkillsStrategic ThinkingRelationship BuildingOrganizational SkillsNegotiation Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Registered Nurse (RN) License

Industry Keywords

URAC AccreditationNCQA AccreditationHealthcare ServicesClinical AuditsCustomer Presentations

About the role

Key responsibilities & impact

Lead, coach, and develop direct reports, including case managers, health coaches, and other clinical team members
Manage day-to-day team activities and provide guidance, feedback, conflict resolution, and support for escalated issues
Monitor and evaluate performance against KPIs, quality standards, financial targets, and URAC and NCQA accreditation requirements
Conduct performance discussions and support compensation decisions through performance evaluations
Promote career development through coaching, mentoring, continuing education, and succession planning
Improve service delivery, outcomes, and team effectiveness using available tools and resources
Collaborate with matrix partners to develop work plans, remove barriers, and implement corrective actions
Align team priorities with strategic, corporate, customer, product, and business initiatives
Lead or participate in projects, work groups, national teams, and committees; communicate progress, risks, and barriers to leadership
Serve as liaison and escalation point between frontline staff, customers, and internal matrix partners
Resolve service delivery concerns and ensure adherence to customer-specific requirements
Support customer meetings, presentations, visits, and audits
Build relationships with internal teams and external stakeholders
Maintain clinical knowledge and provide coaching informed by clinical expertise
Partner with quality teams to identify improvement opportunities and implement actions
Support corporate and national quality and certification initiatives, including URAC and NCQA
Communicate changes in customer requirements, protocols, and processes to staff
Recruit and hire qualified case managers, health coaches, and other team members
Demonstrate inclusive leadership and cultural sensitivity across diverse teams and customer populations

Requirements

What you’ll need

Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory
Current proven track record in a supervisor role
Intermediate technical proficiency and sound judgment
Knowledge of case management and health coaching programs
Excellent written and verbal communication skills
Demonstrated leadership ability and strategic thinking
Working knowledge of quality management principles, standards, and continuous improvement processes
Ability to collaborate across teams and build effective stakeholder relationships
One to two years of leadership or management experience in clinical operations, care management, or healthcare services
Experience partnering with sales teams and external consultants
Experience supporting or participating in clinical audits, customer presentations, or client visits
Experience with staff training, onboarding, professional development, or succession planning
Knowledge of benefit plan design, insurance operations, claims processing, or healthcare benefits
Strong analytical, organizational, research, negotiation, and time-management skills
Experience leading or contributing to process improvement initiatives
Ability to succeed in a fast-paced, changing business environment
Proficiency in Microsoft Word, Excel, and PowerPoint
Demonstrated ability to build and maintain relationships with staff, customers, and providers
Home internet connection through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting on day one
Vision benefits starting on day one
Dental benefits starting on day one
Well-being and behavioral health programs starting on day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working