Operations Analytics and Automation Advisor, Individual Dental Operations

The Cigna Group

. Develop analyses, insights, and recommendations for strategic planning, operational decisions, and performance improvement across Individual Dental Operations .

Posted 9/17/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare analytics, operational reporting, and performance management, with a strong focus on data quality, automation solutions, and cross-functional collaboration. Proficient in developing actionable insights and recommendations to drive strategic planning and operational improvements.

Highest-signal resume keywords

Healthcare AnalyticsOperational ReportingPerformance ManagementData Quality AssessmentAutomation Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot Cause AnalysisPerformance ReportingKPI DevelopmentWorkflow RedesignBusiness Requirements GatheringProcess ImprovementAnalytical DocumentationDecision-Support MaterialsVendor Performance Management

Soft Skills

Problem-SolvingCritical ThinkingOrganizational SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft ExcelAlteryxTableauSQLMicrosoft Power Platform

Industry Keywords

Healthcare OperationsDental BenefitsRegulatory RequirementsData GovernanceCompliance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Develop analyses, insights, and recommendations for strategic planning, operational decisions, and performance improvement across Individual Dental Operations
Monitor operational, customer, financial, and KPI data to identify trends, risks, performance gaps, and improvement opportunities
Conduct root cause analyses and quantify impacts where reliable data is available
Lead development, maintenance, and optimization of operational reports, dashboards, scorecards, and analytical tools
Define reporting requirements, business outcomes, performance measures, data needs, and audience expectations with stakeholders
Design reporting solutions that provide visibility into performance, risks, trends, and required actions
Identify and implement automated reporting, analytical, and workflow solutions using approved enterprise tools
Evaluate automation opportunities and develop solutions that reduce repetitive work and improve timeliness and consistency
Incorporate documentation, testing, validation, exception handling, and business controls into automated solutions
Identify and support responsible artificial intelligence and generative AI use cases
Establish human review and validation expectations for AI-generated outputs
Develop, document, measure, and monitor key performance indicators
Develop vendor performance reporting and support vendor reviews, transitions, and corrective actions
Establish reporting controls and validate data accuracy, completeness, consistency, and traceability
Identify data-quality concerns and control gaps and coordinate remediation
Lead or support continuous improvement, workflow redesign, standardization, and operational modernization initiatives
Provide analytical support for strategic initiatives, business transitions, operational planning, and enterprise projects
Develop decision-support materials, business-case inputs, leadership updates, and progress reporting
Partner cross-functionally with Operations, Reporting, Technology, Finance, Vendor Management, Product, Compliance, and other teams
Serve as a trusted advisor and subject matter expert for analytics, reporting, performance measurement, automation, and workflow improvement
Facilitate requirements discussions and communicate technical concepts to nontechnical stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Finance, Information Systems, Operations, or a related discipline, or an equivalent combination of education and relevant professional experience
At least two years of experience in healthcare analytics, business analytics, operational reporting, performance management, or a related field
Experience developing and managing performance reports, dashboards, scorecards, key performance indicators, and operational analyses
Ability to analyze complex data, identify trends, conduct root cause analysis, and translate findings into actionable recommendations
Experience gathering and documenting business requirements for reporting, analytics, process-improvement, or automation solutions
Experience improving workflows, recurring reporting processes, or operational activities through redesign, standardization, or automation
Advanced proficiency with Microsoft Excel
Strong problem-solving, critical-thinking, organizational, prioritization, written communication, and verbal communication skills
Ability to assess data quality, challenge unsupported conclusions, and recognize analytical limitations
Ability to manage multiple workstreams, dependencies, and changing priorities
Ability to collaborate across functions and influence outcomes without direct authority
Ability to document analytical processes, business rules, reporting logic, assumptions, and controls
Preferred: Experience with Alteryx, Tableau, SQL, Microsoft Power Platform, or comparable tools
Preferred: Experience in customer operations, contact center operations, healthcare operations, dental benefits, or another regulated service environment
Preferred: Experience using artificial intelligence or generative AI tools
Preferred: Experience with vendor oversight, service-level reporting, or vendor performance management
Preferred: Knowledge of operational risk, regulatory requirements, business controls, data governance, privacy, or compliance
Preferred: Experience supporting business transitions, operating-model implementation, stabilization, or transformation initiatives
Preferred: Experience developing executive-level dashboards or decision-support materials
Home internet connection must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home

Benefits

Comp & perks

Remote work arrangement
Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home working
Tobacco-free policy
Reasonable accommodation support for the online application process
Equal employment opportunity protections