Operations Analytics & Automation Advisor

The Cigna Group

. Develop analyses, insights, and recommendations supporting strategic planning, operational decision-making, and performance improvement across Individual Dental Operations .

Posted 9/18/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare analytics, operational reporting, and performance management, with a strong focus on data analysis, automation, and workflow improvement. Proficient in translating complex data insights into actionable recommendations for stakeholders and leaders.

Highest-signal resume keywords

Healthcare AnalyticsOperational ReportingPerformance ManagementData VisualizationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot Cause AnalysisPerformance ReportingKPI DevelopmentWorkflow RedesignAutomation SolutionsBusiness Requirements GatheringData Quality AssessmentReporting Logic DocumentationAnalytical Problem-Solving

Soft Skills

Clear CommunicationOrganizational SkillsCollaborationCritical ThinkingPrioritization

Tools & Technologies

Microsoft ExcelAlteryxTableauMicrosoft Power PlatformSQL

Industry Keywords

Healthcare OperationsVendor Performance ManagementRegulatory ComplianceOperational RiskData Governance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Develop analyses, insights, and recommendations supporting strategic planning, operational decision-making, and performance improvement across Individual Dental Operations
Monitor and analyze operational, customer, financial, and KPI data to identify trends, risks, performance gaps, and improvement opportunities
Conduct root cause analyses of operational issues and performance variances
Translate complex analytical findings into actionable recommendations for leaders and stakeholders
Lead development, maintenance, and optimization of operational reports, dashboards, scorecards, and analytical tools
Define reporting requirements, performance measures, data needs, and audience expectations with stakeholders
Identify duplication, manual effort, reporting gaps, inconsistencies, and automation opportunities
Design, develop, and implement automated reporting, analytical, and workflow solutions using approved enterprise tools
Apply Microsoft applications, Excel, Power Platform, Alteryx, Tableau, and other analytics or automation platforms
Incorporate documentation, testing, validation, exception handling, and controls into automated solutions
Identify and evaluate responsible artificial intelligence and generative AI use cases
Establish human review and validation expectations for AI-generated outputs
Support development, documentation, measurement, and monitoring of KPIs
Develop vendor performance reporting and analyze contractual, service-level, operational, and customer experience measures
Establish controls for reporting accuracy, completeness, consistency, and traceability
Validate reporting outputs and analytical results before distribution
Identify data-quality concerns, discrepancies, and control gaps and coordinate remediation
Lead or support continuous improvement initiatives involving workflow redesign, standardization, scalability, and modernization
Provide analytical support for strategic initiatives, business transitions, operational planning, and enterprise projects
Partner with Operations, Reporting, Technology, Finance, Vendor Management, Product, Compliance, and other teams
Serve as a trusted advisor and subject matter expert for operational analytics, reporting, performance measurement, automation, and workflow improvement
Communicate technical and analytical concepts to operational leaders, process owners, and nontechnical stakeholders
Support knowledge transfer and sustainable ownership of analytical and automated solutions

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Finance, Information Systems, Operations, or a related discipline, or an equivalent combination of education and relevant professional experience
At least two years of experience in healthcare analytics, business analytics, operational reporting, performance management, or a related field
Experience developing and managing performance reports, dashboards, scorecards, key performance indicators, and operational analyses
Ability to analyze complex data, identify meaningful trends, conduct root cause analysis, and translate findings into actionable business recommendations
Experience gathering and documenting business requirements for reporting, analytics, process-improvement, or automation solutions
Experience improving workflows, recurring reporting processes, or other operational activities through process redesign, standardization, or automation
Advanced proficiency with Microsoft Excel and experience using reporting, data visualization, analytics, or automation tools
Strong problem-solving and critical-thinking skills, including the ability to assess data quality, challenge unsupported conclusions, and recognize analytical limitations
Strong organizational and prioritization capabilities, with the ability to manage multiple workstreams, dependencies, and changing business priorities
Clear written and verbal communication skills, including the ability to communicate analytical findings to business stakeholders and senior leaders
Ability to collaborate across functions and influence outcomes without direct authority
Ability to document complex analytical processes, business rules, reporting logic, assumptions, and controls in a clear and sustainable manner
If working at home, internet connection must be obtained through a cable broadband or fiber optic provider with speeds of at least 10Mbps download/5Mbps upload
Preferred: Experience with Alteryx, Tableau, SQL, Microsoft Power Platform, or comparable tools
Preferred: Experience in customer operations, contact center operations, healthcare operations, dental benefits, or another regulated service environment
Preferred: Experience using artificial intelligence or generative AI tools
Preferred: Experience with vendor oversight, service-level reporting, or vendor performance management
Preferred: Knowledge of operational risk, regulatory requirements, business controls, data governance, privacy, or compliance practices
Preferred: Experience supporting business transitions, operating-model implementation, operational stabilization, or enterprise transformation initiatives
Preferred: Experience developing executive-level dashboards, decision-support materials, or performance narratives

Benefits

Comp & perks

Remote work capability, subject to cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Tobacco-free policy; qualifying smoking cessation program eligibility where applicable
Reasonable accommodation support for the online application process