Operations Fulfillment Analyst

The Cigna Group

. Review and validate new business, renewal, and maintenance documentation for accuracy, completeness, and implementation readiness .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,700 - $92,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and analytical skills, with a focus on managing case activity and documentation accuracy. Proficient in collaborating with cross-functional teams and utilizing technical tools to drive results and improve service performance.

Highest-signal resume keywords

Account Management ExperienceProject Management ExperienceStrong Communication SkillsTechnical Proficiency with Spreadsheets and DatabasesKnowledge of Cigna Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem-Solving SkillsAnalytical SkillsDocumentation ValidationBenefit Configuration ValidationImplementation ReadinessData-Driven Decision MakingMulti-Priority Management

Soft Skills

Relationship BuildingCollaborationNegotiationInfluencing SkillsOrganizational Skills

Tools & Technologies

VISTAEPROCITBenefit Summary Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Cigna ProcessesBenefitsEligibilityID CardsBillingBanking

About the role

Key responsibilities & impact

Review and validate new business, renewal, and maintenance documentation for accuracy, completeness, and implementation readiness
Partner with Sales and cross-functional teams to resolve documentation issues and drive cases to In Good Order status
Manage case activity within VISTA, including documentation, status updates, and readiness reviews
Validate benefit configurations, legislative requirements, and installation readiness across Facets and Non-Facets platforms
Transition implementation-ready cases to the Implementation Manager for downstream execution
Participate in training, team meetings, and continuous improvement initiatives
Contribute to special projects and achieve departmental quality, productivity, and service performance goals

Requirements

What you’ll need

High School Diploma or GED required; college degree preferred
2+ years of account management, sales, and/or client service experience
Strong problem-solving and analytical skills, with the ability to use data to drive results
Excellent technical proficiency, including experience with spreadsheets, databases, and tracking systems
Proven ability to build strong relationships, collaborate effectively, negotiate, influence, and deliver on commitments
Strong communication and organizational skills, with the ability to work effectively across all levels of an organization
Ability to manage multiple priorities and deadlines in a fast-paced environment while working independently and taking initiative
Strong knowledge of Cigna processes, including benefits, eligibility, ID cards, billing, and banking
Experience with Vista, ePRO, CIT, and Benefit Summary systems
2+ years of project management and/or account management experience
Experience identifying solutions and driving outcomes that balance business and client needs
For home work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work from home