Operations Fulfillment Analyst

The Cigna Group

. Review and validate new business, renewal, and maintenance documentation for accuracy, completeness, and implementation readiness .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,700 - $92,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and analytical skills to drive results while managing multiple priorities in a fast-paced environment. Proficient in relationship building, collaboration, and communication to ensure documentation accuracy and implementation readiness.

Highest-signal resume keywords

Account Management ExperienceProject Management ExperienceTechnical Proficiency with SpreadsheetsStrong Communication SkillsKnowledge of Cigna Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem-Solving SkillsAnalytical SkillsDocumentation ValidationBenefit Configuration ValidationLegislative Requirements Validation

Soft Skills

Relationship BuildingCollaborationNegotiationInfluencingOrganizational Skills

Tools & Technologies

VISTAEPROCITBenefit Summary Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client ServiceSalesImplementation ReadinessContinuous ImprovementQuality Performance Goals

About the role

Key responsibilities & impact

Review and validate new business, renewal, and maintenance documentation for accuracy, completeness, and implementation readiness
Partner with Sales and cross-functional teams to resolve documentation issues and drive cases to In Good Order status
Manage case activity within VISTA, including documentation, status updates, and readiness reviews
Validate benefit configurations, legislative requirements, and installation readiness across Facets and Non-Facets platforms
Transition implementation-ready cases to the Implementation Manager for downstream execution
Participate in training, team meetings, and continuous improvement initiatives
Contribute to special projects and achieve departmental quality, productivity, and service performance goals

Requirements

What you’ll need

High School Diploma or GED required; college degree preferred
2+ years of account management, sales, and/or client service experience
Strong problem-solving and analytical skills, with the ability to use data to drive results
Technical proficiency with spreadsheets, databases, and tracking systems
Ability to build relationships, collaborate, negotiate, influence, and deliver on commitments
Strong communication and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment while working independently and taking initiative
Strong knowledge of Cigna processes, including benefits, eligibility, ID cards, billing, and banking preferred
Experience with Vista, ePRO, CIT, and Benefit Summary systems preferred
2+ years of project management and/or account management experience preferred
Experience identifying solutions and driving outcomes that balance business and client needs preferred

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet service required for home working, with at least 10Mbps download/5Mbps upload