Pharmacy Operations Supervisor

The Cigna Group

. Lead daily front-end Pharmacy Technician team operations, staffing, schedules, workflow, and project assignments .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $51,600 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills in a pharmacy setting, ensuring adherence to regulatory requirements and operational efficiency while fostering a collaborative environment. Proficient in problem-solving and communication, with a focus on customer service and quality standards.

Highest-signal resume keywords

Pharmacy Technician LicenseTeam LeadershipCustomer Service ManagementRegulatory ComplianceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy OperationsDosing CalculationsMicrosoft OfficeBasic Excel FunctionsQuality Assurance

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsProblem-Solving SkillsAdaptability

Tools & Technologies

Internet ApplicationsEmail

Certifications & Qualifications

Pharmacy Technician Certification

Industry Keywords

SOPsPatient PrivacyEmployee TrainingPerformance ReviewsOperational Risks

About the role

Key responsibilities & impact

Lead daily front-end Pharmacy Technician team operations, staffing, schedules, workflow, and project assignments
Monitor team and individual performance against quality, productivity, and customer service standards
Ensure adherence to SOPs, regulatory requirements, company policies, and patient privacy and confidentiality standards
Provide employee orientation, training, coaching, feedback, and competency support
Participate in hiring, conduct performance reviews, and address attendance and performance concerns with management and Employee Relations
Promote a positive, collaborative team environment and sharing of best practices
Review and resolve complex customer service and claims issues escalated beyond Call Center staff
Collaborate with patients, insurance companies, and internal departments to resolve order-processing issues and support timely medication shipment
Identify and escalate operational risks, quality concerns, and system issues and coordinate resolution
Assist with programs and process improvements that enhance efficiency and customer service

Requirements

What you’ll need

Associate’s degree in business, healthcare administration, or a related field, or an equivalent combination of education and relevant pharmacy operations experience
Experience leading, training, or supervising employees in a pharmacy or other process-driven operations environment
MA or AZ state Pharmacy Technician license, certification, and/or registration as required by applicable state laws
Computer proficiency in Microsoft Office, internet applications, email, and basic Excel functions
Excellent verbal, written, and telephone communication skills
Strong attention to detail, accuracy, and quality
Strong organizational and prioritization skills, with the ability to manage competing demands and follow through on commitments
Experience applying basic math skills to dosing calculations
Demonstrated leadership skills, including developing and supporting team members
Advanced problem-solving skills and cross-departmental collaboration to develop innovative solutions to complex issues
Ability to adapt to a dynamic work environment and make decisions independently
Demonstrated ability to handle difficult conversations professionally
Ability to work a flexible schedule to support operational hours
Bachelor’s degree in business, healthcare administration, or a related field preferred
Relevant pharmacy dispensing experience strongly preferred
Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload if working at home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence