Pharmacy Technician Lead Representative

The Cigna Group

. Coordinate and monitor daily workflow in the pharmacy .

Posted 10/3/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations, including workflow coordination, team leadership, and patient interaction. Proficient in training, quality audits, and continuous improvement initiatives while maintaining attention to detail and accuracy.

Highest-signal resume keywords

Pharmacy Technician LicenseScript Med System ExperienceCoaching And MentoringQuality And Productivity AuditsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Technician ProcessBasic Math SkillsQuality AuditsSOP/SWI AdherenceMedication Coverage Guidance

Soft Skills

Excellent Communication SkillsAttention To DetailProblem-SolvingSelf-DirectionOrganizational Skills

Tools & Technologies

MS OfficeExcelScript Med System

Certifications & Qualifications

AZ Pharmacy Technician LicenseNational Certification

Industry Keywords

Pharmacy OperationsContinuous ImprovementTeam LeadershipPatient InteractionHealthcare Providers

About the role

Key responsibilities & impact

Coordinate and monitor daily workflow in the pharmacy
Lead team huddles and provide initial coaching and direction to pharmacy technicians
Interact with healthcare providers and provide guidance to patients about medication coverage
Support and train new employees
Conduct quality and productivity audits
Identify ongoing training and retraining opportunities on the team
Create, modify, and adhere to SOP/SWI
Cross-train in multiple areas while maintaining proficiency and accuracy
Champion continuous improvement efforts for the team, site, and work stream
Manage multiple tasks without sacrificing attention to detail

Requirements

What you’ll need

High School diploma or equivalent required
2+ years Pharmacy Technician work experience
Valid AZ Pharmacy technician license and national certification
Experience with Script Med system
Experience with coaching or mentoring a plus
Ability to resolve escalations using good judgement and decision making skills
Deep understanding of the Pharmacy Technician process
Basic Math skills and strong experience with MS Office, especially with Excel
Excellent written and verbal communication skills
Strong attention to detail, accuracy, and quality
Ability to work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision
Ability to self-direct, multi-task, be accountable, approachable, and organized
Ability to work a rotating work schedule in the Eastern Standard Zone
Must reside within the state of Arizona
Reliable wired internet connectivity; cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Day 1 medical insurance
401(k) plan with employer match
Paid Time Off
Competitive Benefit package
Growth and Advancement opportunities