Primary Program Manager

The Cigna Group

. Serve as a client-facing point of contact for external partners, including reimbursement hubs and pharmaceutical manufacturers .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $54,100 - $90,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client management and relationship building within the specialty pharmacy sector, with a strong focus on communication, problem-solving, and process improvement. Proficient in data analysis and performance monitoring to enhance program effectiveness and stakeholder engagement.

Highest-signal resume keywords

Client ManagementProgram SupportData AnalysisCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Specialty Pharmacy ExperienceData AnalysisRoot-Cause AnalysisPerformance Metrics MonitoringMicrosoft Office Proficiency

Soft Skills

Communication SkillsAttention to DetailTime ManagementCritical ThinkingProblem-Solving

Tools & Technologies

RxHomeCSP

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Pharmaceutical ManufacturersReimbursement HubsStakeholder EngagementEscalated Issues ManagementQBRs

About the role

Key responsibilities & impact

Serve as a client-facing point of contact for external partners, including reimbursement hubs and pharmaceutical manufacturers
Act as liaison between external customers and internal operations teams
Manage relationships among aligned pharmaceutical clients, their hubs, and programs
Answer questions about Accredo processes and service issues and mitigate escalations
Position Accredo externally in a professional and discreet manner
Build partner relationships, instill trust, and anticipate needs or concerns
Own the overall health and performance of programs, products, and services and provide stakeholder updates
Research, gather, analyze, and communicate data
Identify and track trends, perform root-cause analysis, and drive process improvement initiatives
Monitor specialty-drug performance metrics and help resolve delays quickly
Create presentations and host meetings with operations leaders, account teams, hubs, and manufacturers
Review metrics and program performance, support clinical/nonclinical in-services, and conduct QBRs
Work independently, adapt to a dynamic environment, and act as a change agent

Requirements

What you’ll need

High School Diploma or GED required
2+ years of Accredo specialty pharmacy-related experience required
2+ years of client management, program support, and collaboration with matrix partners preferred
1+ year of managing escalated issues and handling difficult conversations professionally
Exceptional written and verbal communication skills
High attention to detail, organization, time management, critical thinking, and problem-solving skills
Ability to multitask, prioritize, and support multiple projects while meeting deliverables
Proficient computer skills, including all Microsoft Office applications
RxHome and CSP familiarity preferred
Travel may be required based on program placement
Must meet home internet requirements of at least 10 Mbps download and 5 Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement when applicable
Cable broadband or fiber optic internet requirement for home working