Principal – Prime Health Plan Division

The Cigna Group

. Manage the contract and relationship with a key Prime Health Plan client .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $145,400 - $242,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex client relationships and developing strategic growth and retention strategies. Proficient in driving customer satisfaction and aligning business plans with client needs while leveraging strong business and financial acumen.

Highest-signal resume keywords

Client Relationship ManagementStrategic Growth DevelopmentContract NegotiationBusiness and Financial AcumenCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementStrategic PlanningPerformance MetricsProcess ImprovementData Analysis

Soft Skills

Excellent CommunicationLeadershipNegotiationTime ManagementAnalytical Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Client SatisfactionOperational KPIsMarket TrendsService CommitmentsAccount Stability

About the role

Key responsibilities & impact

Manage the contract and relationship with a key Prime Health Plan client
Develop and own strategic growth and retention strategies
Drive customer satisfaction and corporate strategic goals for the assigned book of business
Serve as the client expert and organizational resource
Coordinate and develop complex client-specific strategic plans and monitor and adjust them as needed
Serve as account strategist internally and externally
Develop understanding of products, benefits, and services to determine business solutions meeting client needs
Maintain ongoing client communication to strengthen relationships and ensure retention
Lead efforts to meet client needs and manage complex client relationships
Align long-term business plans with client needs and contractual requirements
Lead strategies delivering intricate service commitments, performance guarantees, and operational KPIs
Negotiate complex contract discussions, renewals, and evolving service requirements
Identify risks, optimize outcomes, and sustain account stability
Coordinate internal Account Management and extended teams regarding strategic objectives and escalated service issues
Partner with senior leadership, finance, operations, and other internal teams
Interpret industry trends, policies, practices, innovations, and marketplace information
Use business-driver expertise and contract-term knowledge to guide actions and financial outcomes
Share best practices and industry standards with the broader EPPSAM audience
Lead process improvement initiatives
Support special projects and evolving business needs
Identify opportunities to streamline processes, improve communication, and enhance cross-functional team performance

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
8+ years relevant experience, or Master’s degree with 4+ years relevant experience
PC skills including Microsoft Word, Excel, and PowerPoint
Strong business and financial acumen
Excellent written and verbal communication and presentation skills
Highly organized, analytical, interpretative, and effective time management skills
Ability to drive results through influence, leadership, negotiation, and relationship skills
Ability to drive alignment across multiple levels and teams through collaboration
Ability to quickly build credibility and trust
Initiative and experience to proactively identify issues, plan work, and meet goals on schedule
Willingness to travel as needed to meet business needs
For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Annual bonus eligibility
Long term incentive plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working