Product Manager, Agentic AI Platform & Integrations

The Cigna Group

. Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $109,700 - $182,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and business analysis, with a strong focus on platform delivery and integration. Capable of translating complex business needs into actionable product requirements while fostering collaboration across technical and non-technical teams.

Highest-signal resume keywords

Product ManagementAPI-Based ArchitectureCross-Functional LeadershipConversational AIPlatform Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisPlatform ProductsIntegrationsEnterprise Technology ImplementationsWorkflow OrchestrationData ExchangesAuthentication ServicesSystem IntegrationsScalable CapabilitiesContinuous Improvement

Soft Skills

Strong Communication SkillsInfluencing OutcomesCollaborationProblem-SolvingPrioritization

Tools & Technologies

Agentic AIAutomation PlatformsContact Center TechnologyDigital Self-Service Solutions

Industry Keywords

HealthcareInsuranceFinancial ServicesRegulated Industry

About the role

Key responsibilities & impact

Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform
Translate business and customer needs into prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and platform services
Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards
Align business, operations, analytics, engineering, and architecture teams on priorities, decisions, risks, dependencies, and tradeoffs
Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across business areas
Guide capabilities through planning, testing, rollout, and adoption
Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions
Build partnerships and influence outcomes across a complex enterprise without formal authority
Help business partners adopt Agentic AI capabilities and improve platform adoption, implementation speed, and business value

Requirements

What you’ll need

3+ years of experience in product management, business analysis, platform delivery, or a related role
Experience partnering with technical teams to define requirements and deliver technology solutions
Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies
Ability to break down complex integration and implementation challenges into clear, actionable plans
Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences
Bachelor's degree in business, technology, a quantitative field, or a related area (preferred)
Experience with platform products, APIs, integrations, or enterprise technology implementations (preferred)
Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions (preferred)
Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows (preferred)
Experience translating business requirements into scalable capabilities reusable across teams or business units (preferred)
Experience in healthcare, insurance, financial services, or another regulated industry (preferred)

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet service meeting at least 10Mbps download/5Mbps upload for home working