Product Manager, Agentic AI Platform – Integrations

The Cigna Group

. Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $109,700 - $182,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and business analysis, with a strong focus on platform delivery and integration. Proven ability to translate business needs into technical requirements while fostering collaboration across diverse teams.

Highest-signal resume keywords

Product ManagementAPI-Based ArchitectureConversational AICross-Functional LeadershipTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisPlatform DeliveryIntegration ChallengesTechnical Requirements DefinitionWorkflow OrchestrationData ExchangesAuthentication ServicesSystem IntegrationsEnterprise Data FlowsContinuous Improvement

Soft Skills

Strong Communication SkillsInfluencing OutcomesBuilding PartnershipsActionable PlanningCollaboration

Tools & Technologies

Agentic AIAutomation PlatformsContact Center TechnologyDigital Self-Service Solutions

Industry Keywords

HealthcareInsuranceFinancial ServicesRegulated Industry

About the role

Key responsibilities & impact

Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform
Translate business and customer needs into prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and platform services
Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards
Align business, operations, analytics, engineering, and architecture teams on priorities, decisions, risks, dependencies, and tradeoffs
Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across business areas
Guide capabilities through planning, testing, rollout, and adoption
Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions
Build trusted partnerships and influence outcomes across a complex enterprise without formal authority
Help business partners adopt Agentic AI capabilities, improve implementation speed, and increase platform adoption and business value

Requirements

What you’ll need

3+ years of experience in product management, business analysis, platform delivery, or a related role
Experience partnering with technical teams to define requirements and deliver technology solutions
Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies
Ability to break down complex integration and implementation challenges into clear, actionable plans
Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences
Experience with platform products, APIs, integrations, or enterprise technology implementations
Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions
Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows
Experience translating business requirements into scalable capabilities reusable across teams or business units
Experience in healthcare, insurance, financial services, or another regulated industry
Reliable cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet service requirement for home working, with at least 10Mbps download/5Mbps upload