FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Provider Relations Analyst
The Cigna Group. Build trusted relationships with an assigned portfolio of providers and develop account plans that improve engagement, performance and mutual value.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship management and account planning skills within the UK healthcare system, focusing on provider performance management and operational improvement. Proficient in data analysis and strategic problem-solving to enhance provider engagement and service delivery.
Highest-signal resume keywords
Account ManagementProvider Performance ManagementAnalytical CapabilityStakeholder ManagementStrategic Account Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRoot-Cause AnalysisKPI AnalysisCorrective Action PlanningProject Management
Soft Skills
Clear CommunicationProblem-SolvingNegotiationInfluencingOrganisation
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointDigital ToolsHealthcare Platforms
Industry Keywords
UK Healthcare SystemProvider ManagementOperational PerformanceService StandardsCigna Processes
About the role
Key responsibilities & impact- Build trusted relationships with an assigned portfolio of providers and develop account plans that improve engagement, performance and mutual value.
- Lead provider business reviews covering operational performance, service measures, member experience and improvement opportunities.
- Analyse claims, utilisation, direct payment activity, turnaround times, complaints and other relevant measures to identify performance gaps and root causes.
- Coordinate corrective actions and continuous improvement initiatives, helping providers meet agreed service standards and contractual obligations.
- Manage provider escalations and operational concerns through to timely resolution, representing provider feedback within Cigna.
- Support provider onboarding and the adoption of Cigna processes, digital tools, platforms and service expectations.
- Partner with Claims, Operations, Clinical, Service, Contracting, Commercial and Network teams to deliver a consistent provider experience.
Requirements
What you’ll need- For internal applications, at least one year of Cigna experience with a strong performance record.
- For external applications, at least two years of relevant experience in account management, relationship management, healthcare operations, network management, provider management or a comparable customer-facing role.
- Strong knowledge of the UK healthcare system.
- Fluent English.
- Strong analytical capability and experience interpreting operational and performance data.
- Availability to travel approximately 10–20% of the time for provider visits and business reviews.
- Relationship and stakeholder management.
- Clear communication, presentation and facilitation.
- Problem-solving, negotiation and influencing.
- Organisation, prioritisation and project management.
- Independent ownership and accountability.
- Ability to work effectively across cultures and locations.
- Strategic account planning and provider performance management.
- Operational and financial KPI analysis.
- Root-cause analysis and corrective action planning.
- Advanced Microsoft Excel and PowerPoint skills.
- Commercial awareness and identification of mutual-value opportunities.
Benefits
Comp & perks- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
- Opportunity to combine analytical work with provider relationship management and develop within Cigna