Provider Relations Manager

The Cigna Group

. Manage the end-to-end provider experience and overall service delivery for an assigned medium- to low-complexity book of business .

Posted 9/30/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing provider relationships and service delivery, with a strong focus on improving provider experience and performance metrics. Proficient in analyzing provider informatics and collaborating with cross-functional teams to drive strategic improvements.

Highest-signal resume keywords

Provider Relations ManagementAccount Management ExperienceClaims AdministrationProvider Informatics AnalysisMedical Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Provider Experience ManagementPerformance TrackingStrategic Action PlanningData AnalysisIssue Resolution

Soft Skills

Interpersonal SkillsAnalytical SkillsNegotiation SkillsCommunication Skills

Tools & Technologies

OutlookTeamsExcelPowerPointWordProclaimFacets

Industry Keywords

Provider Index ScoresMarket IntelligenceMedical SocietiesExternal Provider AssociationsMatrix Environment

About the role

Key responsibilities & impact

Manage the end-to-end provider experience and overall service delivery for an assigned medium- to low-complexity book of business
Collaborate with local market and matrix partners to improve provider experience
Create and maintain provider strategic action plans
Identify provider opportunities and risks and drive resolutions
Capture, document, and share market intelligence to drive strategic improvements
Collect, analyze, interpret, translate, and distribute provider informatics, reports, and dashboards
Track and monitor performance guarantees
Improve Provider Index scores through proactive network service and support
Review provider reports and dashboards with individual providers
Educate providers on Cigna's objectives, procedures, policies, and programs
Serve as a provider advocate internally and externally
Advise key matrix partners as a consultant or subject matter expert
Develop and participate in presentations to providers and clients
Represent Cigna to medical societies and external provider associations
Manage joint operating committees, including agendas, meeting facilitation, and follow-up

Requirements

What you’ll need

Bachelor's degree or higher strongly preferred or equivalent work experience
5+ years of experience in provider relations preferred
Successful account management experience preferred
Claims administration experience preferred
Solid experience using Outlook, Teams, Excel, PowerPoint, Word, etc.
Experience with Proclaim or Facets preferred
Excellent oral, written, interpersonal, analytical, and negotiation skills
Understanding of medical insurance products and associated provider issues
Ability to assist an account management team through issue resolution
Ability to work in a matrix environment
Up to 10% travel required
For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working