Provider Relations Manager

The Cigna Group

. Own the end-to-end provider experience and service delivery for the assigned medium- to low-complexity book of business .

Posted 9/29/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider relations, account management, and strategic action planning, with a strong focus on improving provider experience and performance metrics. Proficient in analyzing provider informatics and delivering impactful presentations to stakeholders.

Highest-signal resume keywords

Provider Relations ExperienceAccount ManagementClaims AdministrationProvider Informatics AnalysisExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provider Experience ManagementStrategic Action PlanningPerformance TrackingMarket Intelligence DocumentationIssue ResolutionMedical Insurance KnowledgeData AnalysisPresentation DevelopmentNegotiation SkillsMatrix Environment Collaboration

Soft Skills

Interpersonal SkillsAnalytical Skills

Tools & Technologies

OutlookTeamsExcelPowerPointWordProclaimFacets

Certifications & Qualifications

Bachelor's Degree or Equivalent Work Experience

Industry Keywords

Provider Index ScoreCignaMedical SocietiesExternal Provider Associations

About the role

Key responsibilities & impact

Own the end-to-end provider experience and service delivery for the assigned medium- to low-complexity book of business
Lead, collaborate on, and support local-market initiatives to improve provider experience
Create and maintain provider strategic action plans
Identify provider opportunities and risks and drive resolution
Capture, document, and share market intelligence to develop strategic improvements
Serve as an external-facing contact for assigned providers
Collect, analyze, interpret, translate, and distribute provider informatics, reports, and dashboards
Track and monitor performance guarantees
Promote Provider Index score improvement through proactive network service and support
Review provider reports and dashboards with individual providers
Educate providers on Cigna's objectives, procedures, policies, and programs
Serve as a provider advocate internally and externally
Advise matrix partners as a consultant or subject matter expert
Develop and participate in presentations for existing and prospective providers and clients
Represent Cigna to medical societies and external provider associations
Manage joint operating committees, including agendas, participation, and follow-up

Requirements

What you’ll need

Bachelor's degree or higher strongly preferred or equivalent work experience
5+ years of experience in provider relations preferred
Successful account management experience preferred
Claims administration experience preferred
Solid experience using Outlook, Teams, Excel, PowerPoint, Word, etc.
Experience with Proclaim or Facets preferred
Excellent oral, written, interpersonal, analytical, and negotiation skills
Understanding of medical insurance products and associated provider issues
Ability to assist an account management team through issue resolution
Ability to work in a matrix environment
Up to 10% travel required
Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Tobacco-free policy and smoking cessation program option where applicable
Remote work from home