RN, MD Live Urgent Care

The Cigna Group

. Deliver high-quality patient care in a fast-paced virtual environment .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $31 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering high-quality patient care through telephone triage and assessment in a virtual environment, while adhering to evidence-based nursing practices and maintaining compliance with privacy regulations. Proficient in electronic medical records management and effective communication to advocate for optimal health outcomes.

Highest-signal resume keywords

Compact Nursing LicenseRN LicensureTriage And Assessment SkillsElectronic Medical Records KnowledgeTelehealth Nursing Competencies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Critical ThinkingData SynthesisPatient EducationCare CoordinationMedication ManagementDocumentationPatient Safety IdentificationQuality Issue ResolutionMultitaskingHIPAA Compliance

Soft Skills

Effective CommunicationInterpersonal SkillsEmpathetic CommunicationProfessionalismDe-escalation Skills

Tools & Technologies

MDLIVE TechnologyMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookE-Prescribing

Industry Keywords

Urgent CarePrimary CareEmergency RoomTelehealthPatient CareHealthcare ResourcesCultural CompetenceEthical PracticesFast-Paced EnvironmentPatient Advocacy

About the role

Key responsibilities & impact

Deliver high-quality patient care in a fast-paced virtual environment
Support MDLIVE providers through telephone triage, assessment, care coordination, and patient education
Apply evidence-based nursing practices and the ANA Code of Ethics
Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers
Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues
Serve as liaison between patients and providers and address post-consultation questions and concerns
Assist with pharmacy questions and medication-related concerns in partnership with providers
Accurately document and maintain electronic medical records
Identify, report, and help resolve patient safety or quality issues
Advocate for optimal health outcomes through education, guidance, and empathetic communication
De-escalate challenging interactions while maintaining professionalism and patient focus
Float to other service lines and perform additional duties as assigned
Comply with privacy and security regulations for protected health information and personally identifiable information

Requirements

What you’ll need

Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories
RN licensure
At least two years of experience working in Urgent Care, Primary Care, or ER settings
Critical thinking and data synthesis
Triage and assessment skills
Knowledge of Primary Care, Urgent Care, and ER settings
Effective communication skills over various mediums
Ability to multitask in a fast-paced environment
Strong interpersonal skills encompassing cultural, ethical, economic, and healthcare resource understanding
Knowledge of electronic medical records and e-prescribing
Maintain competencies for telehealth nursing
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Flexibility and availability to work varying shifts, including 12pm-10pm, 2pm-12am, and 4pm-2am EST, with rotating weekends
Quiet, professional, HIPAA-compliant home workspace
Cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence