Senior Account Management Associate – German, Swiss Markets

The Cigna Group

. Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience .

Posted 10/8/2026full-timeMadrid • SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and account development capabilities, with a focus on retention and revenue growth. Proficient in data analysis and strategic negotiation, ensuring effective communication and collaboration across diverse teams.

Highest-signal resume keywords

Client Relationship ManagementAccount ManagementData AnalysisNegotiation SkillsProficiency in Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisAccount ManagementClient Relationship ManagementStatistical AnalysisCommercial Analysis

Soft Skills

Excellent Communication SkillsRelationship-BuildingHighly OrganizedProactive Problem-SolvingAttention to Detail

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft Word

Industry Keywords

InsuranceHealthcare BenefitsFinancial ServicesSales SupportConsulting

About the role

Key responsibilities & impact

Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience
Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met
Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives
Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews
Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients
Support renewal negotiations by gathering market intelligence, analyzing account performance, and preparing client recommendations
Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence
Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives
Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence
Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements

Requirements

What you’ll need

Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development
Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders
Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts
Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations
Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively
Proactive, solution-oriented, and comfortable operating in a fast-paced international environment
Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams
English and German: Excellent communication skills, written and verbal
Experience of collation of data and statistical analysis
Ability to take ownership and demonstrate initiative
Capable of prioritising workloads in order to meet tight deadlines
Office: Word and Excel