Senior Account Manager, Regulated Markets

The Cigna Group

. Ensure clients and patients receive superior service .

Posted 10/14/2026full-timeUnited StatesSenior💰 $96,800 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring client satisfaction and retention through effective communication, problem-solving, and project management. Proficient in analyzing performance metrics and leading cross-functional teams to deliver superior service and operational excellence.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementAnalytical SkillsCommunication SkillsRegulated Market Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management ProcessesPerformance Metrics AnalysisClient Benefit ManagementProduct UpsellingOperational Performance Review

Soft Skills

Problem SolvingCollaborationClient-Centric FocusPresentation SkillsVerbal Communication

Tools & Technologies

Microsoft OfficeInternet Tools

Industry Keywords

Account ManagerPBM ClientsClient SatisfactionClient RetentionCross-Functional Collaboration

About the role

Key responsibilities & impact

Ensure clients and patients receive superior service
Manage overall satisfaction and retention of assigned book of business
Manage day-to-day client relationships
Deliver core services cross-functionally with operational teams
Review performance metrics to promote client satisfaction, profitability, and retention
Anticipate and exceed clients’ needs and expectations using technology, tools, processes, and resources
Collaborate with Account Directors on client activity, expectations, and service needs
Manage client relationships through comprehensive knowledge of benefit plans and product offerings
Provide daily consultation, analysis, and issue resolution to clients, consultants, and producers
Manage and execute client benefit requests, including changes, product upsells, new groups, terminations, and escalated issues
Lead new group and product implementations
Establish and lead internal implementation meetings
Lead client-centric team meetings to review operational performance
Present operational performance metrics to clients monthly and/or quarterly
Promote client satisfaction, retention, and upsell opportunities

Requirements

What you’ll need

Bachelor’s degree in related field or 11+ years of experience
5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3+ years of relevant experience
2+ years prior experience in an Account Manager role working with PBM clients highly preferred
Regulated Market experience preferred
Experience simultaneously supporting multiple projects / initiatives and navigating multiple stakeholder groups preferred
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency
Ability to travel overnight up to 20%
If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Hybrid work arrangement
Internet service requirement support for occasional or permanent home working