Senior Adoption Manager – Delivery Support, Insights

The Cigna Group

. Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $130,900 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational transformation and change management, with a strong focus on data-driven decision-making and stakeholder alignment. Proven ability to lead large teams and manage complex initiatives while fostering collaboration and accountability.

Highest-signal resume keywords

Operational TransformationChange ManagementData AnalysisPeople ManagementStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementQuality AuditingTechnology AdoptionOperational InsightsSimulationAutomationBusiness Intelligence ReportingADKAR FrameworkProsci Framework

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCollaborationInfluencing

Industry Keywords

Governance ForumsCross-Functional WorkStrategic InitiativesRisk ManagementChange Adoption

About the role

Key responsibilities & impact

Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes
Guide simulation and validation, insight generation, issue management, scaling, and sustainment functions
Partner with programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit
Develop Adoption Business Plans connecting insights, risks, lessons learned, and adoption needs to clear actions
Use data, performance measures, and operational insights to identify risks and improve decisions
Represent the Adoption Center in governance forums, program discussions, and operational report-outs
Coach and empower teams to manage ambiguity, solve adoption challenges, and build collaboration, learning, innovation, and accountability

Requirements

What you’ll need

High School Diploma or G.E.D.
8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area
5+ years of people management experience
Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment
Strong analytical and problem-solving skills
Ability to turn operational insights into clear actions
Ability to influence leaders, build stakeholder alignment, and communicate recommendations with confidence and clarity
Strong organizational skills and ability to manage multiple priorities in a fast-moving environment
Preferred: Bachelor’s degree or advanced degree
Preferred: Experience with structured change management or adoption frameworks such as ADKAR or Prosci
Preferred: Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting
Preferred: Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic home internet requirement with speeds of at least 10Mbps download/5Mbps upload for home working