Senior Adoption Manager – Delivery Support & Insights

The Cigna Group

. Lead the Adoption Center strategy and align adoption work with enterprise transformation goals, capability roadmaps, and long-term business outcomes .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $130,900 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational transformation and change management, with a strong focus on data-driven decision-making and stakeholder alignment. Proven ability to lead large teams and manage complex initiatives while fostering collaboration and innovation.

Highest-signal resume keywords

Operational TransformationChange ManagementData AnalysisPeople ManagementStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementQuality AuditingTechnology AdoptionOperational ModelingSimulationBusiness Intelligence ReportingADKAR FrameworkProsci Framework

Soft Skills

Analytical SkillsProblem-SolvingCommunicationOrganizational SkillsCollaboration

Industry Keywords

GovernanceRisk ControlOperational InsightsCross-Functional WorkTransformation Initiatives

About the role

Key responsibilities & impact

Lead the Adoption Center strategy and align adoption work with enterprise transformation goals, capability roadmaps, and long-term business outcomes
Guide simulation and validation, insight generation, issue management, scaling, and sustainment functions
Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit
Develop Adoption Business Plans connecting insights, risks, lessons learned, and adoption needs to clear actions
Use data, performance measures, and operational insights to identify risks and improve decisions
Represent the Adoption Center in governance forums, program discussions, and operational report-outs
Coach and empower teams to manage ambiguity, solve adoption challenges, and build collaboration, learning, innovation, and accountability

Requirements

What you’ll need

High School Diploma or G.E.D.
8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related area
5+ years of people management experience
Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment
Strong analytical and problem-solving skills
Ability to turn operational insights into clear actions
Ability to influence leaders and build stakeholder alignment
Ability to communicate recommendations with confidence and clarity
Strong organizational skills and ability to manage multiple priorities
For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload
Bachelor’s degree or advanced degree preferred
Experience with structured change management or adoption frameworks, such as ADKAR or Prosci, preferred
Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting preferred
Experience partnering across Business, IT, and leadership teams on large-scale transformation initiatives preferred

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement