Senior Analyst, Operating Effectiveness – Workflow Automation

The Cigna Group

. Gain understanding of utilization management, claims operations, IT operations, and call center operations .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $63,400 - $105,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and technology, with a focus on operational improvement and project execution. Proficient in developing business workflows, analyzing operational efficiencies, and collaborating with cross-functional teams.

Highest-signal resume keywords

Healthcare Operations ExperienceOperational Improvement InitiativesAgile Methodology ExperienceSQL Query ProficiencyMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExpertiseBusiness Workflow DocumentationPathway Algorithm DevelopmentRequirements CreationConditional Logic UnderstandingBasic SQL QueriesHTML ReadingJava ReadingVisual Basic for Applications Reading

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCollaboration SkillsOrganizational Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointVisioEviCore PlatformUCXUPX

Industry Keywords

Utilization ManagementClaims OperationsIT OperationsCall Center OperationsOperational Performance

Tech Stack

Tools & technologies

JavaSQLVBA

About the role

Key responsibilities & impact

Gain understanding of utilization management, claims operations, IT operations, and call center operations
Develop technical and operational subject-matter expertise
Provide operational expertise to client services and client operations managers in researching and resolving issues and requests
Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs
Build presentations and complete analyses to support Operations Product Owner communications to senior management
Translate business rules into pathway algorithms and evaluate existing pathways for operational efficiencies
Document and maintain business workflows, pathways, and requirements, or support central teams managing these functions
Coordinate with key leaders to execute projects
Assist Agile Product Owners in delivering enterprise initiatives, including eviCore Platform, UCX, and UPX
Develop scopes of work and level-of-effort estimates with cross-functional organizations
Monitor operations backlogs and identify ways to improve or enhance operational performance

Requirements

What you’ll need

High School diploma or GED required
Bachelor’s Degree preferred
2+ years of experience in healthcare operations or technology function
Demonstrated success leading initiatives toward operational improvement in technology and/or healthcare fields
Proficiency with MS Word, Excel, and PowerPoint; Visio preferred
Ability to learn basic SQL queries as needed
Ability to collaborate with various business partners and organize effectively
Strong verbal and written communication skills
Understanding of requirements creation and development
General understanding of conditional logic
Ability to read HTML, Java, and Visual Basic for Applications preferred
Agile experience a plus
Home internet through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence