Senior Benefit Advocate

The Cigna Group

. Review sold plan documents, PIFs, and supporting materials to confirm client intent, product standards, and applicable requirements before implementation .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $68,700 - $114,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefit configuration and implementation, with strong analytical and quality-review skills. Proficient in using Crystal and Diamond for managing healthcare benefits and ensuring compliance with client requirements.

Highest-signal resume keywords

Benefit ConfigurationCrystal ExperienceDiamond KnowledgeHealthcare Benefits ExpertiseAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit ConfigurationQuality ReviewAnalytical SkillsHealthcare ExperienceClaims ManagementImplementation ExperiencePIF ReviewClient Plan Document AnalysisSalesforce ExposureMicrosoft Excel

Soft Skills

Attention to DetailCritical ThinkingCommunication SkillsOrganizational SkillsDecision-Making

Tools & Technologies

CrystalDiamondSalesforceWindows Environment

Industry Keywords

HealthcareBenefitsMEDDEFClient ManagementNew Business InstallationsRenewalsPlan MaintenanceQuality Assurance

About the role

Key responsibilities & impact

Review sold plan documents, PIFs, and supporting materials to confirm client intent, product standards, and applicable requirements before implementation
Use Crystal daily to review, enter, and update benefit information for new business, renewals, upsells, maintenance requests, and off-cycle changes
Apply Diamond knowledge to understand MEDDEF-level benefit configuration and identify downstream impacts and discrepancies
Participate in installation and expert-team meetings, explain benefit findings, and provide recommendations to commercial and operational partners
Validate PIF information against sold benefits and support accurate downstream setup, contract documentation, certificates, and claim payment
Research complex benefit questions, resolve quality issues, and coordinate corrections with client-facing and benefits teams
Advise Sales and Client Management on nonstandard benefit options and appropriate Crystal entry
Complete quality reviews within daily deadlines while managing multiple priorities and sensitive implementation timelines
Support user acceptance testing, process improvements, and enhancements to Crystal, Diamond-related workflows, documentation, and team procedures
Work independently through situations without fully documented processes, using sound judgment and escalating questions when appropriate

Requirements

What you’ll need

High school diploma or equivalent
5 or more years of healthcare, benefits, benefit configuration, claims, implementation, or related experience
Experience working within Cigna Global Health Benefits or a closely related internal benefits operation
Strong working knowledge of Diamond, including interpreting benefit configuration and understanding downstream impacts at the MEDDEF level
Knowledge of medical, dental, vision, IEAP, life, accidental death and dismemberment, supplemental, dependent, and other ancillary benefits
Analytical, critical-thinking, and quality-review skills with strong attention to detail
Ability to manage ambiguity, make informed decisions, and work independently with moderate supervision
Strong written and verbal communication skills
Ability to organize competing priorities, meet daily deadlines, and work effectively in a fast-paced environment
Basic Microsoft Excel skills and proficiency in a Windows-based environment
Salesforce and Crystal experience preferred; training may be provided to candidates with relevant Salesforce exposure and strong benefits knowledge
Experience reading client plan documents, PIFs, certificates, or other benefit implementation materials preferred
Experience supporting new business installations, renewals, or plan maintenance for quality assurance preferred
Some college coursework preferred
Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement with at least 10Mbps download/5Mbps upload for home working