Senior Business Analyst – Operations Governance

The Cigna Group

. Gain understanding of utilization management, claims operations, IT operations, and call center operations .

Posted 11/9/2026full-timeRemote • Tennessee • United StatesSenior💰 $64,600 - $107,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and technology, with a focus on operational improvement and collaboration across various business functions. Proficient in developing workflows, analyzing operational efficiencies, and supporting Agile initiatives.

Highest-signal resume keywords

Healthcare Operations ExperienceOperational Improvement InitiativesAgile Methodology ExperienceProficiency in MS Word, Excel, and PowerPointBasic SQL Query Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalysisRequirements CreationPathway Algorithm DevelopmentConditional Logic UnderstandingHTML ReadingJava ReadingVisual Basic for Applications Reading

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCollaboration SkillsOrganizational Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointVisioEviCore Platform

Industry Keywords

Utilization ManagementClaims OperationsIT OperationsCall Center OperationsHealthcare Technology

Tech Stack

Tools & technologies

JavaSQLVBA

About the role

Key responsibilities & impact

Gain understanding of utilization management, claims operations, IT operations, and call center operations
Develop subject-matter expertise in the company’s technical and operational aspects
Provide operational expertise to client services and client operations managers in researching and resolving issues and requests
Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs
Build presentations and complete analyses to support Operations Product Owners’ communications to senior management
Translate business rules into pathway algorithms and evaluate existing pathways for operational efficiencies
Document and maintain business workflows, pathways, and requirements, or support central teams managing these functions
Coordinate with key leaders to execute projects
Assist Agile Product Owners in delivering enterprise initiatives including the eviCore Platform, Universal Clinical Experience, and Universal Provider Experience
Lead and provide subject-matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to develop scopes of work and level-of-effort estimates
Monitor overall operations backlogs and identify ways to improve or enhance operational performance

Requirements

What you’ll need

High School diploma or GED required
Bachelor’s Degree preferred
2+ years of experience in healthcare operations or technology function
Demonstrated success leading initiatives toward operational improvement in technology and/or healthcare fields
Proficiency with MS Word, Excel, and PowerPoint
Visio preferred
Ability to learn basic SQL queries as needed
Ability to collaborate with various business partners and organize effectively
Strong verbal and written communication skills
Understanding of requirements creation and development
General understanding of conditional logic
Ability to read HTML, JAVA, and Visual Basic for Applications preferred
Agile experience a plus
Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet service requirement for home working