Senior Client Account Support Manager

The Cigna Group

. Lead and manage a team of O500 Implementation Managers .

Posted 10/6/2026full-timeUnited StatesSenior💰 $111,500 - $185,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and people management skills, with a focus on client implementation and project management. Capable of driving performance improvement through analytics, fostering collaboration, and aligning strategies with business objectives.

Highest-signal resume keywords

Client Implementation ManagementProject Management MethodologiesPeople Leadership ExperienceAnalytical Problem-SolvingWorkforce Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance MetricsProcess OptimizationReporting and AnalyticsRisk Mitigation

Soft Skills

LeadershipCoachingCollaborationCommunicationTime Management

Tools & Technologies

Management Operating SystemVerintVistaTableau

Certifications & Qualifications

PMP Certification

Industry Keywords

HealthcareHealth PlanPBMPMOClient-Facing Environment

Tech Stack

Tools & technologies

PMPTableau

About the role

Key responsibilities & impact

Lead and manage a team of O500 Implementation Managers
Monitor performance, optimize productivity, and support business outcomes using Management Operating System, Verint, Vista, and Tableau
Establish goals, expectations, and performance metrics for Implementation Managers
Conduct regular one-on-one meetings covering performance, capacity, engagement, career growth, and business objectives
Develop and mentor team members, build bench strength, and support complex issue resolution and escalations
Facilitate inventory review meetings and escalated account reviews
Distribute workloads based on priorities, strengths, skillsets, and capacity
Align resources and implementation approaches with market strategy and anticipated business activity
Identify, assess, and mitigate implementation risks
Drive performance improvement through metrics, reporting, and process optimization
Build relationships with sales leaders, brokers, clients, and matrix partners
Communicate implementation strategy, status, risks, mitigation plans, and initiatives to leadership and stakeholders
Resolve escalated issues, analyze root causes, and implement sustainable solutions
Promote inclusion, accountability, collaboration, growth, and empowerment
Communicate organizational initiatives and business priorities
Meet with clients and brokers regarding escalated implementation issues, executive communications, and project reporting
Provide leadership updates on team performance, client escalations, and process improvement opportunities
Manage hiring, backfill planning, training, vacation management, staffing, and resource availability
Develop workforce capacity planning for current and future business needs
Partner with senior leadership on organizational priorities and communications

Requirements

What you’ll need

5+ years of experience in client implementation, project management, account management, or operations management
3+ years of people leadership experience in a client-facing environment
Ability to lead high-performing teams in a fast-paced, high-volume environment
Success building strategic partnerships with sales leaders, brokers, clients, and cross-functional teams
Strong leadership, coaching, and talent development skills
Ability to foster inclusion, accountability, collaboration, and continuous improvement
Expertise in project management methodologies, tools, and best practices
Strong analytical and problem-solving skills
Experience using reporting and analytics to drive operational performance
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to develop and execute strategies aligned with business objectives
Experience in workforce planning and resource management
Ability to lead through change, drive innovation, and implement process improvements
Bachelor’s degree in a related field
Ability to travel up to 25% as needed
Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home
Preferred: experience in a health plan, PBM, PMO, healthcare, or related industry
Preferred: advanced degree in a related field
Preferred: PMP certification

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement, subject to requirements
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working