Senior Client Account Support Manager

The Cigna Group

. Shape and execute implementation strategies for complex National clients .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $111,500 - $185,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client implementation, project management, and operational execution, with a strong focus on talent development and strategic partnership building. Proven ability to lead high-performing teams and drive process improvements while navigating complex client environments.

Highest-signal resume keywords

Client ImplementationProject ManagementPeople LeadershipAnalytical Problem-SolvingOperational Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ImplementationProject ManagementRisk MitigationOperational ExecutionWorkforce PlanningResource ManagementCapacity OptimizationPerformance MetricsBusiness IntelligenceAnalytics

Soft Skills

LeadershipCoachingCommunicationInfluencingCollaboration

Certifications & Qualifications

PMP Certification

Industry Keywords

Healthcare OperationsBenefits AdministrationHealth PlanPBMNational Clients

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Shape and execute implementation strategies for complex National clients
Ensure successful outcomes, long-term client retention, and exceptional service experiences
Serve as a trusted advisor to clients, brokers, sales leadership, and executive stakeholders
Lead high-profile escalations, mitigate risk, and resolve complex business challenges
Lead, inspire, and develop a high-performing team of Implementation Managers
Drive talent development, succession planning, performance management, and employee engagement
Coach leaders and team members through complex client situations, strategic initiatives, and organizational change
Drive operational excellence through resource planning, workload optimization, and execution across complex client implementations
Use analytics, performance insights, and industry trends to improve outcomes and advance business objectives
Champion process improvements and scalable solutions
Build relationships across sales, operations, product, service, and executive leadership
Lead strategic discussions with clients, brokers, consultants, and internal stakeholders
Drive cross-functional collaboration to remove barriers and resolve systemic issues
Lead workforce planning and resource allocation strategies
Influence enterprise initiatives and strategic priorities
Use business intelligence and operational reporting to inform decisions and guide strategy

Requirements

What you’ll need

5+ years of experience in client implementation, account management, project management, healthcare operations, or related client-facing environments
3+ years of people leadership experience leading high-performing teams
Experience managing complex, high-touch national clients and developing strategies aligned with client objectives and operational execution
Ability to influence executive stakeholders, navigate ambiguity, and resolve escalated client issues
Strong leadership, coaching, and talent development skills
Expertise in project management, risk mitigation, and operational execution
Strong analytical, problem-solving, and decision-making capabilities
Experience using metrics, reporting, and analytics to drive performance and business outcomes
Ability to build strategic partnerships across Sales, Service, Operations, and other functional areas
Excellent verbal and written communication skills, including executive-level communications and presentations
Experience with workforce planning, resource management, and capacity optimization
Ability to lead through change, drive innovation, and implement process improvements
Bachelor's degree or equivalent related experience
Ability to travel up to 25% as needed
Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working at home
Preferred: experience within a health plan, PBM, healthcare, benefits administration, PMO, or related industry
Preferred: experience supporting large employer group implementations or complex national account portfolios
Preferred: advanced degree in a related field
Preferred: PMP certification

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Tobacco-free policy and smoking cessation program eligibility where applicable